My sons microsoft accounts has been hacked

Question

Hi,

My sons microsoft accounts has been hacked, both of his emails and accounts . They have taken over and changed the email and passwords so he cant get in. they have taken over his mindcraft and fortnight. What can we do ? When We try to do someththing we only get the account does't excist

Answer 1

Ask your son if he used Discord on games, and if so, did he try to join a game server on Discord by providing an account code on Discord, that is the usual cause of the account being hacked.

I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

Because the email and password have been changed and the accounts now show as not existing, only the official Microsoft account recovery and hacked-account process can be used. If that process fails, there is no other supported way to regain access.

Follow these steps in order:

1. Use the hacked/compromised account troubleshooter
   • Go to How to recover a hacked or compromised Microsoft account and start the sign-in helper tool: Start.
   • Enter the original email addresses your son used for his Microsoft accounts (even if they now say they don’t exist) and follow the guided steps. The tool will either show self-help options or a way to contact an agent.
2. Run through the full hacked-account recovery steps
   • On a clean, malware-free PC, follow the steps in How to recover a hacked or compromised Microsoft account:
     1. Scan the PC with an up-to-date antivirus (or Windows Defender on Windows 10/11) to remove any malware.
     2. If sign-in is still possible on any of the accounts, immediately change the passwords using the guidance in the article and choose strong, unique passwords.
     3. Check account settings such as connected accounts, forwarding, and automatic replies for anything the hacker may have changed and remove anything suspicious.
3. Use the Microsoft account recovery form (if sign-in is not possible)
   • If the tool directs to the recovery form, fill it out with as much accurate information as possible (old passwords, approximate creation date, services used like Xbox, OneDrive, Minecraft, Fortnite, etc.).
   • Submit the form from a device and location your son normally used for these accounts and monitor the alternate email for the result.
4. If recovery fails
   • As outlined in the referenced guidance and Q&A answers, if the recovery form and hacked-account tool cannot verify ownership and the security info has been replaced by the hacker, there is no other supported method for Microsoft Support to restore access to those Microsoft accounts.
   • For Minecraft and Fortnite specifically, contact their respective support teams (Minecraft Support and Epic Games/Fortnite Support) to ask if they can help with game access or licenses, as they manage game-side accounts separately from Microsoft account recovery.
5. Protect any remaining or new accounts
   • For any accounts your son still controls (or for new replacement accounts):
     • Turn on two-step verification / multi-factor authentication.
     • Use strong, unique passwords.
     • Regularly review Security basics → Review activity to check for unusual sign-ins and select This wasn’t me or Secure your account if anything suspicious appears.

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References:

• How to recover a hacked or compromised Microsoft account
• Hello , welcome to Account help & learning
• What happens if there's an unusual sign-in to your account
• Hacked account - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A