How to merge Account Profile

Question

Hello
I need help merging two different accounts. I took a test for the AZ-305 certification and already have the AZ-104 certification, and they ended up on different accounts. I would like to check if there is a way to transfer or merge the profiles or transfer the data from one profile to the other.

The email addresses for the accounts are:
[PII: Removed]@outlook.com
[PII: Removed]@hotmail.com

Answer 1

Microsoft accounts themselves cannot be merged, but Microsoft Learn profiles that hold certification data can be merged, and all certifications (including AZ-104 and AZ-305) will end up under a single Learn profile.

Key points:

• Microsoft personal accounts (such as @outlook.com and @hotmail.com) cannot be merged or combined.
• Microsoft Learn profiles can be merged, and this will merge all learning progress and certification data into one Learn profile.
• A Learn profile merge cannot be undone.

To merge the certification data into one Learn profile:

1. Sign in to one of the Learn profiles
   • Go to the Microsoft Learn profile page and sign in using one of the email addresses (for example, the account that currently has AZ-104 or the one that has AZ-305).
2. Add the other login account to this Learn profile
   • Select the profile icon (top-right) → Settings.
   • Under Account Management, select Add login account.
   • Sign in with the other email address (the second account that holds the other certification).
3. Trigger the profile merge
   • If the login account being added is already associated with a different Learn profile, adding it will trigger a Learn Profile Merge.
   • When the merge completes:
     • All learning progress and certifications from both profiles will be combined into a single Learn profile.
     • Both login accounts can still be used to sign in to that one merged profile.
     • Duplicate items are removed automatically.
4. Verify certifications
   • After the merge, open the merged Learn profile.
   • Go to Credentials → Certifications and confirm that both AZ-104 and AZ-305 appear under the same profile.

Important conditions and notes:

• Only one personal Microsoft login account is allowed per Learn profile. If both profiles are using personal accounts, the merge is only allowed when at most one of them is a personal login account on the resulting profile.
• If more than five work/school login accounts would exist on the merged profile, the merge will be canceled and must be retried after reducing linked accounts.
• Once merged, the data cannot be separated again.

If a direct merge between the two personal accounts is not possible (for example, both are personal accounts and there is no work/school account to use as a bridge), certifications cannot be moved between Microsoft accounts themselves. In that case, continue using the Learn profile that contains the certifications for future exams.

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References:

• Frequently asked questions (profile)
• Managing your Microsoft Learn profile settings
• Combining Microsoft accounts
• I need assistence on merging my certification - Microsoft Q&A
• I realize I have 2 different accounts. How do I combine the 2? - Microsoft Q&A
• How to add an existing outlook.com account to my existing microsoft account? - Microsoft Q&A