Why is my identity validation still in a In Progress status and asking me to complete email verification when I already did?

Question

I am waiting for an Identity validation to complete that is still showing up as "In Progress" for over a week. The details say that I should "Please complete your email verification." I already completed email verification and there is no longer an "Action" for me to take.

Can you please confirm if I need to continue to wait or if there's something I should do to complete the validation so I can begin to use the Artifact Signing account?

Thanks.

Answer 1

Hello David S,

As discussed in Private messages tab, our validation team has been able to verify your request after receiving the details and informed us that it's resolved now. Please check and confirm.

If you have any other questions or are still running into more issues, please let me know.

Thank you again for your time and patience throughout this issue.

Answer 2

I had to resubmit a new Identity validation which I was able to complete successfully and then I was able to create my Certificate Profile and begin to use it for trusted signing.