Unknown charge to unknown account

Question

I was charged $105. The email I received this notification from was ******@yahoo.com. I have free access through work and a graduate program so have no clue what this charge is for. Please help me.

Answer 1

If that Email was indicated as from a Yahoo account, that may not be genuine, it may be a phishing scam, if you check your bank account was the payment actually taken from your account?

Please provide a screenshot of the Email you received, and if your Email address appears in the screenshot, please hide your Email.

Answer 2

Follow these steps to identify and resolve the unknown $105 charge:

1. Investigate the charge in the Microsoft account dashboard
   • Go to the Manage your payments page of the Microsoft account dashboard and select "Investigate" for the unrecognized charge. This tool helps identify whether the charge is for a subscription, in‑app purchase, pre‑order, or a previously declined payment that was retried. Use the troubleshooter if offered to understand why the charge occurred.
   • Common causes include:
     • A Microsoft subscription with recurring billing enabled.
     • A family member or someone you know using your card.
     • A pre‑order or split order being shipped.
     • In‑app purchases from apps or games.
2. Check which account and email are actually billed
   • Sign in to the Microsoft account associated with the email that received the billing notification (the ******@yahoo.com address) and review Services & subscriptions and payment history.
   • If that email is not the one used for the work or graduate‑program‑provided access, the charge is likely tied to a separate personal subscription or purchase.
3. Verify Microsoft 365 subscription status
   • If seeing any subscription or activation warnings in Office apps (for example, “ACCOUNT NOTICE. We've run into a problem with your Microsoft 365 subscription and need your help to fix it.”), this usually indicates a payment or subscription issue on a personal Microsoft 365 subscription, not the work or school license.
   • Use the guidance in the Office subscription notice article to confirm which account is signed in and whether a personal subscription is active and being billed.
4. If the charge is still not recognized
   • Use the Investigate option on the Manage your payments page as described above to narrow down the source.
   • If it still cannot be identified or appears fraudulent, contact Microsoft Customer Service directly from the support site and request help with an unrecognized charge and, if appropriate, a refund, following the refund policy.
5. If there is no access to the billed account
   • If the charged account cannot be accessed (for example, forgotten credentials and no recovery options), and the bank confirms the charge is from Microsoft, one option is to work with the bank or card issuer to block or dispute further charges if the subscription cannot be canceled through Microsoft due to lack of account access.

Because access is already provided through work and a graduate program, ensure that only those organizational accounts are used for Microsoft 365, and cancel or let expire any personal Microsoft 365 subscriptions found under the personal email account.

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References:

• How to investigate a billing charge from Microsoft
• A subscription notice appears when I open a Microsoft 365 application
• Why has my credit/debit card been charged when I haven't made a Skype purchase?
• investigate a billing charge - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A