I bought robux through microsoft store but they didn't show up

Question

Hello, today I made a purchase of an 80 robux package as always, but It didn't show up after purchase.I always used to buy the package through microsoft store and It would always show up,I buy robux from microsoft store because there is the 80 robux option while the computer version of Roblox doesnt offer you It,I'd like to receive my robux or receive a refund.

Answer 1

Hello, I'm Quinn and here to help!

May I ask how long ago the payment was made? Sometimes there can be a short delay before Robux appears. In the meantime, please check your order status here:

https://account.microsoft.com/billing/orders

Log in with the account you used to make the payment. Make sure the status shows as Completed.

Answer 2

Robux purchased through the Microsoft Store are treated as a digital in-app purchase. If they do not appear in the Roblox account, there are two main paths depending on which billing platform processed the payment.

1. Check which billing platform was used

• If the Robux were bought fully through the Microsoft Store/Microsoft Payment Platform (using the Microsoft account balance, card, or PayPal saved to the Microsoft account), then Microsoft handles the billing and potential refund.
• If the purchase was routed through a non-Microsoft billing platform inside the app, the publisher (Roblox) is responsible for support and refunds.

2. If the purchase used Microsoft’s Payment Platform

• For missing Robux where the charge appears on the Microsoft account, request a refund for the digital purchase:
  • Follow the guidance in Get a refund for apps and games purchased from Microsoft Store. For Xbox and digital game-related content, the process starts at the Xbox refund page: Request a refund for digital games.
  • Sign in, select the relevant order, choose Request a refund, provide the reason (Robux not delivered), then submit.
  • Refund requests can take up to 72 hours to process; status can be checked on the Refund status tab.

3. If the purchase used a non-Microsoft billing platform

• When an app uses an alternative billing platform for in-app purchases, refunds are processed by that platform, not Microsoft.
• In that case, contact the app publisher (Roblox) for support and refund handling, as described in In-app purchases with non-Microsoft billing platforms.

4. If the order cannot be canceled

• Digital goods generally cannot be canceled once billed. If the Cancel item option is not available for the order, the path is to request a refund as above or contact Microsoft Store Support via the Microsoft Store & billing help pages if online refund is not available in the region.

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References:

• Get a refund for apps and games purchased from Microsoft Store
• In-app purchases with non-Microsoft billing platforms
• Cancel an order or pre-order from Microsoft Store