quick parts gone from outlook

Question

quick parts gone from outlook

Yuritsa Hernandez 5

i use pre- saved responses from quick parts in outlook everyday and it is not popping up now when i am sending emails

Carol Betts-SFL 5 Reputation points

2026-03-25T01:57:43.12+00:00

In Outlook New, the Quick Parts feature was moved to Insert Template. The Template Icon has suddenly gone missing from the Outlook New Toolbar. None of the information I've found so far helps because it all assumes you've created actual templates, which if they exist, I can't find in the location I'm told they will be. Instead, I had a long list of text snippets that I could access using the Insert Template icon. Where did it go and more importantly, where did my content go?
Michelle-N 14,555 Reputation points Microsoft External Staff Moderator

2026-03-27T14:36:34.21+00:00

Hi @Carol Betts-SFL

Thank you for sharing your issue.

Since this appears to be a different scenario, I recommend creating a new thread and including details such as your Outlook version. This will help avoid mixing multiple issues in one discussion and allow moderators to focus on your specific case more effectively.

Creating a separate thread will also enable us to request additional information via private message if needed, while helping protect personal or organizational data.

Thank you for your understanding.
Carol Betts-SFL 5 Reputation points

2026-03-27T16:55:45.92+00:00

Thanks. I really wish Microsoft hadn't outsourced testing to the user. I really don't have time to do this unpaid work for them.
Michelle-N 14,555 Reputation points Microsoft External Staff Moderator

2026-04-10T07:04:08.33+00:00

Hi @Carol Betts-SFL

Thank you for your updates and contributions. I will always do my best to assist you, so please let me know if you need anything else.

2 answers

Your answer

Carol Betts-SFL 5 Reputation points

2026-03-25T01:57:43.12+00:00

In Outlook New, the Quick Parts feature was moved to Insert Template. The Template Icon has suddenly gone missing from the Outlook New Toolbar. None of the information I've found so far helps because it all assumes you've created actual templates, which if they exist, I can't find in the location I'm told they will be. Instead, I had a long list of text snippets that I could access using the Insert Template icon. Where did it go and more importantly, where did my content go?
Michelle-N 14,555 Reputation points Microsoft External Staff Moderator

2026-03-27T14:36:34.21+00:00

Hi @Carol Betts-SFL

Thank you for sharing your issue.

Since this appears to be a different scenario, I recommend creating a new thread and including details such as your Outlook version. This will help avoid mixing multiple issues in one discussion and allow moderators to focus on your specific case more effectively.

Creating a separate thread will also enable us to request additional information via private message if needed, while helping protect personal or organizational data.

Thank you for your understanding.
Carol Betts-SFL 5 Reputation points

2026-03-27T16:55:45.92+00:00

Thanks. I really wish Microsoft hadn't outsourced testing to the user. I really don't have time to do this unpaid work for them.
Michelle-N 14,555 Reputation points Microsoft External Staff Moderator

2026-04-10T07:04:08.33+00:00

Hi @Carol Betts-SFL

Thank you for your updates and contributions. I will always do my best to assist you, so please let me know if you need anything else.

Answer 1

Michelle-N 14,555 Microsoft External Staff Moderator

Hi @Yuritsa Hernandez

Based on the information you provided, my understanding of the issue is that Quick Parts no longer appears when you are composing or sending emails, even though you use it daily.

After testing this on my environment, Quick Parts is still available in Classic Outlook. It appears correctly when I create a new email and click inside the message body.

User's image

To help narrow this down further, could you please provide a bit more information via private message?

What type of account are you using (Exchange, Microsoft 365, IMAP/POP)?
Please make sure the “Try the new Outlook” option is not enabled.
Based on my testing, if you are replying directly in the Reading Pane, Quick Parts will not appear. You need to open the email in a separate window (Pop out or double‑click the message) for Quick Parts to be visible.

If possible, could you also share a screenshot of what you’re seeing on your side? That would help a lot. User's image

Thank you, and I hope the additional information will help us identify the next steps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Michelle-N 14,555 Reputation points Microsoft External Staff Moderator

2026-03-27T14:37:08.4533333+00:00

Hi @Yuritsa Hernandez

Is there any update from you?

If yes, please feel free to let me know.
Mindy 0 Reputation points

2026-03-31T17:48:11.8933333+00:00

Quick Parts function is there but the promts I had created are gone.
Michelle-N 14,555 Reputation points Microsoft External Staff Moderator

2026-04-10T07:05:12.1466667+00:00

Hi @Mindy

Thank you for sharing your issue.

Since this appears to be a different scenario, I recommend creating a new thread and including details such as your Outlook version. This will help avoid mixing multiple issues in one discussion and allow moderators to focus on your specific case more effectively.

Creating a separate thread will also enable us to request additional information via private message if needed, while helping protect personal or organizational data.

Thank you for your understanding.

Answer 2

Quick Parts still exist only in classic Outlook for Windows and only in the message editor window. If they no longer appear while composing mail, check these points:

Confirm classic Outlook is being used
- Quick Parts is not supported in the new Outlook or Outlook on the web.
- If Outlook recently changed layout or shows “Try the new Outlook”, switch back to classic Outlook for Windows to use Quick Parts.
Make sure the message is popped out
- Quick Parts works only in the full message window, not in the inline compose pane.
- When replying or creating a new message, click Pop Out so the message opens in its own window.
Use the correct location for Quick Parts
- Click into the body of the email message.
- Go to the Insert tab on the ribbon.
- Select Quick Parts and choose the desired entry from:
  - Quick Part Gallery (saved blocks), or
  - AutoText (saved AutoText entries).
Re‑create a missing Quick Part
- If specific entries are missing, they may need to be recreated:
  - Type or paste the text into the message body.
  - Select the text.
  - Go to Insert > Quick Parts > Save Selection to Quick Part Gallery (or AutoText > Save Selection to AutoText Gallery).

If Quick Parts still do not appear under Insert, verify that Outlook is indeed the classic desktop app and not the new Outlook interface.

References:

Share via

quick parts gone from outlook

2 answers

Your answer