Innacurate App description

Question

Game category
Game category not shown but options declined. No support available to answer
10.1.21 Inaccurate Representation	The game is assigned to an app category but has game functionality. Please create a new game in a game category. For more information regarding categories, see: https://docs.microsoft.com/en-us/windows/uwp/publish/category-and-subcategory-table.|

Answer 1

The Store policy requires that any product with game functionality be categorized as a game. The error message indicates that the product currently uses a non‑game app category while offering game functionality, which violates policy 10.1 “Distinct Function & Value; Accurate Representation”.

To resolve this:

1. Ensure the product is categorized as Games in Partner Center.
   • For MSIX apps: In the app submission Properties page, set the Category to Games and then select at least one required subcategory (genre). Up to three genres can be selected.
   • For MSI/EXE apps: In the app’s Properties section, change the primary Category to Games and choose an appropriate subcategory if available.
2. If the product is currently published in a non‑Games category:
   • For MSIX apps: It is not allowed to switch an existing non‑game app into the Games category. The policy states that apps published in Games cannot later move to a different category, and apps not originally in Games cannot be updated into Games. In this case, create a new game product in Partner Center and categorize it under Games with the correct genre(s).
   • For MSI/EXE apps: The category, subcategory, or secondary category can be changed by updating the existing app and selecting the new category.
3. Make sure all metadata (title, description, screenshots, category, and genre) accurately reflects that the product is a game, as required by Store policy 10.1.

If the product is a game that also includes non‑game features, it still must be categorized as a game according to the policy.

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References:

• Enter app properties for MSIX apps
• Categories and subcategories for MSIX app
• Categories and subcategories for MSI/EXE app
• Microsoft Store Policies
• Microsoft Store Policies (7.18)
• Microsoft Store Policies (7.17)
• Microsoft Store Policies (7.16)
• Microsoft Store Policies (7.16.1)