Designer Compact Keyboard with Surface Pro

Question

Microsoft Bluetooth Designer Compact keyboard does not reconnect after going into inactive/sleep mode (the keyboard's sleep mode, not Windows' sleep), getting turned off manually, or otherwise disconnecting. The keyboard must be deleted and repaired in the bluetooth settings every time. There are multiple threads both here, reddit, and others about this (links below). This problem does not exist on Linux, MacOS, or Win 10 or older (I don't have another Win11 device to test with).

Please help me resolve this, and if not, how can I RMA the keyboard?

Edition Windows 11 Pro

Version 25H2

Surface Pro 11th edition

https://www.reddit.com/r/Surface/comments/1fyvr63/microsoft_designer_compact_keyboard_losing_bt/

https://learn.microsoft.com/en-us/answers/questions/3723543/microsoft-surface-ergonomic-keyboard-bluetooth-con

https://learn.microsoft.com/en-us/answers/questions/3277023/designer-bluetooth-keyboard-keeps-disconnecting-mo

Answer 1

Suggestions:

Open Device Manager

Expand Bluetooth

Right-click your Bluetooth adapter

Go to Power Management

Uncheck:

Allow the computer to turn off this device to save power

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Update Surface firmware + Bluetooth driver

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Update Surface firmware + Bluetooth driver

Reinsert and re-pair

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Regarding RMA:

You should consider replacement only if:

Same issue happens on:

Another Windows PC (Win 10 ideally)

OR keyboard never reconnects anywhere

Otherwise: Don’t RMA yet — high chance new unit behaves the same