MY count it’s block

Question

I need to entre to my account, pay and change the facturation name. We are a diferent company, we changed the nane and the address. Please I need to soeack with someone that can help me quickly. It’s mail main adrees to work for Bussiness

Answer 1

Hi @Joan Rovira Soria,

Thank you for your question and for sharing the details of your situation.

From your description, I understand that you’re trying to access your Microsoft 365 business account in order to make a payment and update the company (billing) name and address following a change to your organization, however it appears that your account may currently be blocked, which is preventing you from completing these actions. Please let me know if this understanding is correct; otherwise, feel free to share additional details so I can adjust the guidance accordingly.

According to the details provided, it appears that you may be an administrator for your Microsoft 365 tenant. As you’re currently unable to access your account, the following are some common scenarios you may wish to review to determine which best applies to your situation. Once access has been restored, you can refer to the guidance in the following article to update your organization’s details as needed: Change your organization's address, contact preferences, and technical contact in the Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn.

---

Scenario 1: There is another Global Administrator in your organization, or the tenant is managed by an MSP or IT provider

If the issue is related to account credentials (such as password or sign‑in status), they can review the account in the Microsoft 365 admin center under User > Active users and reset the password for your account if needed.

In case the issue is MFA‑related (for example, a changed phone, lost device, or reinstalled Authenticator app), they can reset or re‑register MFA methods by following Microsoft’s guidance for managing MFA for your account. For reference: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |….

---

Scenario 2: You are the only Global Administrator and no other Administrator can access the tenant

In this situation, you will need to contact Microsoft Support so they can engage the Data Protection Team to help restore access. To contact Microsoft Support:

---

1/ Contact Microsoft Support via phone (Please proceed with the second option if contacting phone support is not applicable to your situation)

If you are the only admin, you can try reaching out to the Global Customer Service phone to raise a request here: Customer service phone numbers - Microsoft Support. During the call, request to speak to an agent, and share with them every detail related to your query and also mention that you are the only admin lost access to your account. This should allow you to contact the appropriate team so you can solve this incident as soon as possible.

Please note that forum moderators do not have access to user account settings and cannot assist with logging in, resetting passwords, or changing access rights. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues, we’ll continue doing our best to support you within the scope of our responsibilities.

You’ll need to verify your ownership of the Microsoft 365 tenant with Microsoft’s Data Protection Team. This verification process typically requires providing the following documentation:

• Proof of domain ownership, such as access to manage DNS records
• Billing or subscription information, including payment methods or account history
• The Tenant ID of the affected Microsoft 365 organization
• Official business registration documents
• Documentation confirming you are an authorized signatory for the business

---

2/ Create a new tenant to submit a support ticket (Alternative Method)

If you cannot reach a live agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Microsoft 365 Business Plans and Pricing | Microsoft 365 (please select "Try for free" under a business subscription).

When prompted, enter your email. You can use your personal email or create a new Microsoft personal account for this step.

Then select Set up account to move forward.

From this step, the system should guide you through creating your tenant and assign you a default onmicrosoft.com domain.

Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.

To create a support ticket: In the Microsoft 365 admin center > Help & Support.

In your ticket description, you'll need to clearly explain that you're trying to regain access to your previous Microsoft 365 tenant and need help from the Data Protection team. Here's a message you can use or adapt:

"Hello, I’m the only global admin, but I'm unable to access my previous Microsoft 365 tenant.

I created this new tenant solely to request assistance. I kindly ask to be connected with the Data Protection team to verify my identity and help me recover access to the original tenant.

This is urgent, as I rely on Microsoft 365 for my work and have been unable to operate for several days. I’m available to provide any documentation or verification needed to support the recovery process."

It is important to note: Please remember to turn off recurring billing for the trial subscription once your issue is resolved to avoid any unintended charges. You may prefer the following resource for detailed instructions: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn.

I hope this helps you regain access to your account quickly. I'm glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.

If you find my post useful, kindly consider upvoting it. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.

Thank you for your kindness and contributions to the forum.

---

If the answer is helpful, please click "Accept Answer". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in this documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

To solve this, two things are needed: unblock access to the account and update the billing information (name/address). For urgent help, direct contact with Microsoft support is required.

1. To get help from a person (billing and account)
   • Use the Microsoft Support contact page and choose the product (for example, Microsoft 365 for business) and the topic related to billing or account access. A support agent can:
     • Help with account sign-in issues.
     • Help update billing details or guide on what is possible in your case.
2. If the account is a work/school (business) account and self-service changes are blocked
   • Contact the administrator of the work or school account (for example, IT department, internal help desk, or business owner):
     • Universities/schools: contact the school’s technical support team.
     • Large businesses: contact the internal help desk or technical support.
     • Small businesses: contact the business owner/co-owner or IT consultant.
   • The admin can help reset access and update organization details.
3. Change the billing addresses (Bill-to, Sold-to, Service usage) once access is restored
   • Sign in to the Microsoft 365 admin center with an account that has the required billing/admin role.
   a) Change Sold-To address (organization name/address on invoices)
   • Go to Billing > Billing accounts.
   • Select the billing account.
   • In the Sold to section, select Update sold to or Edit.
   • Update organization information (new company name and address) and select Save.
   b) Change Bill-To address
   • If billing account type is MCA:
     • Go to Billing > Billing accounts.
     • Select the billing account, then the Billing profiles tab.
     • Select a billing profile.
     • Under Bill-to address, select Edit, update details, then Save.
   • If billing account type is MOSA:
     • Go to Billing.
     • In Simplified view: select View payment methods.
     • In Dashboard view: go to Billing > Bills & payments.
     • Select the Payment methods tab, choose a payment method, select Edit, update, then Save > Done.
   c) Change Service usage address (where the service is used)
   • If billing account type is MCA:
     • Go to Billing > Billing accounts.
     • Select the billing account, then Billing profiles.
     • Select the billing profile.
     • Under Ship-to address, select Edit, update organization info, then Save.
   • If billing account type is MOSA:
     • Go to Billing > Your products.
     • Select the subscription.
     • In Service usage address, select Edit service usage address, update, then Save.
4. If the legal entity actually changed (new company, not just a name change)
   • For some scenarios (sale of business, change of control, spin-off), Microsoft may need to review documentation. In such cases, contact Microsoft support or the Microsoft seller to handle changes to the Sold-to legal entity.
5. If the account itself (sign-in) is blocked
   • If this is a work/school account, only the organization’s administrator can update the Microsoft Entra user profile and help unblock or reset access.
   • If self-service recovery does not work, contacting the admin or Microsoft Support directly is required.

For fast resolution, use the Microsoft Support contact options and clearly state:

• The account is blocked and access is needed urgently for business.
• The company name and address have changed and billing/invoice details must be updated.

---

References:

• Find the administrator for your work or school account
• Change the billing addresses for your Microsoft business subscription
• Understand your Microsoft business billing account
• Change contact information for an Azure billing account
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Who do I contact in regards to requesting an invoice - Microsoft Q&A