View templates no longer in ribbon

Question

View templates no longer in ribbon how to I get them back

Answer 1

Hi @Ian Earwaker, 

Thank you very much for reaching out regarding the issue where "Saleforce" and “My Templates” are missing in Classic Outlook. I truly appreciate your patience and the details you’ve shared.  

I’d like to share that this is part of a known Microsoft service incident (Issue ID: EX1255397). This incident affects the loading of several add-ins, including My Templates, and Viva Insights, which can cause the View Templates button to disappear from the ribbon or not appear under All Apps. Microsoft has acknowledged the issue and is currently investigating it further.   

While the investigation is ongoing, it isn’t possible to manually re‑enable the add‑in from the client side. If you are part of an organization, your IT admin can monitor the status directly through the Microsoft 365 Admin Center Service Health, where Microsoft posts active updates about the incident. They can also open a support request with Microsoft if they would like to prioritize the case for your tenant.   

For additional details and the latest updates, you can refer to Microsoft’s official article here: My Templates are missing from Outlook - Microsoft Support  

We kindly ask for your understanding that, as moderators, we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.       

Also, as many members of the community may not yet be aware of this incident, I hope you find this information helpful. Sharing or highlighting this response can help bring greater visibility to the issue, making it easier for others who are experiencing similar challenges to find relevant information and support.  

Should any additional concerns arise regarding this specific issue, please do not hesitate to reach out.    

Thank you for being an integral part of the Microsoft family. Your concerns and business are highly valued.    

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