Don't have MS authenticator anymore and I can't login to my account

Question

Hello,

Can someone please help me? I have opened case [Moderator note: personal info removed] because im completely locked out of my account. I got a new phone and the authenticator app did transfer but it is asking me to sign in with my old app which I no longer have. Can someone please help me? I need this account unlocked as soon as possible. Trying to get to talk to a human being is IMPOSIBLE!! PLEASE HELP!!!

Regards,

Answer 1

Hi @Gustavo Bermudez

Please understand that our forum is a public platform, and we will modify your question to cover your personal information including your ticket in the description. Please notice to hide these personal information next time you post error or some information to protect personal data.    

I have moved the information to the Private message if you need to add any more privacy information please add it in there.

Regarding your issue, I have sent a private message with additional details, please give it a check if you have a moment. 

Hope to hear back from you soon.  

The initial response may not fully address your needs, but it will help me better understand your situation. Once I get the information, I will try my best to find the next steps. 

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