View templates no longer in ribbon

Question

View templates no longer in ribbon - how do I get them back

Answer 1

In classic Outlook for Windows, the missing View Templates button in My Templates is part of an ongoing service issue with Outlook add-ins, not a local ribbon customization problem.

Current information:

• The View Templates button can disappear from the ribbon, and My Templates may also be missing under All Apps.
• Users may see a "Something went wrong" error when trying to add the add-in back, or be unable to find it under All apps > Add Apps.
• This is being tracked as service incident MO1243496. A recent service change enforcing stricter authentication blocked access to some add-ins, including:
  1. My Templates add-in
  2. Salesforce add-in
  3. Viva Insights add-in
• Microsoft is deploying a fix; telemetry shows a reduction in add-in errors as the fix rolls out.

Actionable steps:

1. Do not try to fix this by ribbon customization alone; the issue is on the service side.
2. If an admin is available, have them check the Microsoft 365 service health dashboard for incident MO1243496 to confirm status and rollout progress.
3. Once the fix is fully deployed in the tenant, restart Outlook and recheck the ribbon and All Apps list for My Templates.

If the problem persists after the incident is shown as resolved in service health, open a support case with Microsoft 365 support, referencing incident MO1243496 and describing that My Templates / View Templates is still missing in classic Outlook for Windows.

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References:

• My Templates are missing from Outlook