Double MICROSOFT 1507 EDI PAYMNT

Question

I have been charged twice for this. Once out of our bank account and once out of my cc. How do I get one refunded?

Answer 1

Hi @Kim Reinke,

Thank you for your inquiry regarding a billing charge on your account.

As a forum moderator, I don’t have access to billing systems or the ability to review charges, issue refunds, or view payment details on your behalf. For a proper review of the charge and to request a refund if applicable, this will need to be handled directly by Microsoft’s Billing Team, as they are the only team with access to billing records and payment methods.

With that in mind, the best next step is to create a support ticket and submit a billing inquiry. The billing team is best positioned to investigate the transaction, confirm whether it is a duplicate charge, and advise on any available refund options.

As moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps point you in the right direction, and we're always here to assist as much as we can within our scope.

When submitting a billing request, clearly referencing your intent to request a refund can help facilitate accurate case routing. For instance, you may consider a ticket title such as: “Billing Support Request: Refund for a duplicate charge”

For guidance on how to request support in the admin center, please refer to: Get support - Microsoft 365 admin. 

Note: If your account does not have administrative permissions, you’ll need to contact your IT administrator to submit a support request on your behalf.

I hope this information is useful. Thank you for taking the time to raise this question. If you need any further clarification or assistance, please feel free to leave a comment under this post.

If you find my post useful, kindly consider upvoting it. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.

Thank you for your contributions to the forum.

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Answer 2

For a duplicate Microsoft charge taken from two different payment methods, the billing team must review and correct it, as self-service tools cannot reverse one of the payments directly.

Use these steps to verify and then contact support:

1. Confirm it is truly a duplicate charge
   1. Go to the Microsoft account order history page and sign in: account.microsoft.com/billing.
   2. Check Payment & billing > Order history and filter by the relevant date range.
   3. Look for the MICROSOFT 1507 EDI PAYMNT entries and confirm whether there are two separate orders or one order that appears twice on different statements.
   4. If only one order appears in order history but both the bank account and credit card were charged, this indicates a billing issue that requires support.
2. Check for subscription/billing timing issues
   • If this relates to a subscription, verify that it was not a late catch-up payment followed by an on-time payment (for example, if a previous attempt failed due to insufficient funds). Review the last few months of order history and bank/credit card statements to ensure there are not simply two correctly timed subscription renewals close together.
3. If it is a duplicate charge for the same order
   • For a confirmed duplicate charge for the same order, contact Microsoft support with:
     • Microsoft account sign-in ID (do not share publicly)
     • Order number from Order details in order history
     • Evidence that both the bank account and credit card were charged for the same transaction (dates, amounts, and last 4 digits of each payment method).
   • Use the Microsoft Store/Microsoft 365 billing support channel described in the Q&A guidance:
     1. Go to the Microsoft support contact page (for example, via the “Contact Microsoft Store Support” or “Contact – Microsoft Support” links in the referenced articles).
     2. Sign in with the same Microsoft account.
     3. Choose the relevant product (Microsoft 365 / billing and payments).
     4. Select a support option such as Chat with a support agent in your web browser.
     5. Clearly state that there is a duplicate charge for the same order, one from a bank account and one from a credit card, and request a refund of one of the payments.
4. If the charge is not recognized or may be unauthorized
   • If the MICROSOFT 1507 EDI PAYMNT is not recognized or may be unauthorized, follow the same contact path but describe it as an unrecognized or unauthorized charge and ask support to investigate and refund if appropriate.
   • If there is any suspicion of account compromise, also follow the guidance in the “unauthorized or accidental purchase” article to secure the account.

Because refunds and adjustments require access to secure billing tools and account data, only Microsoft Support can process the refund; community forums and documentation cannot perform this action.

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References:

• I've been charged twice
• Unable to cancel your Microsoft subscription
• Cancel an order or pre-order from Microsoft Store
• What is a chargeback?
• View your Microsoft Store order history
• i have been charged twice - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request a refund - Microsoft Q&A