Actionable adaptive cards

Question

ACS doesn't support sending actionable adaptive card email messages. Is that correct?

And Is ACS on retirement path in 2029?

Answer 1

HI @Arjun Peddi

Azure Communication Services (ACS) does not support sending Actionable Messages or Adaptive Cards via email. The ACS Email capability is designed to send standard HTML or plain‑text emails only, and it does not render or process interactive Adaptive Cards. Adaptive Cards in ACS are supported only in Chat scenarios, not in Email.

If your requirement is to send interactive or actionable emails (for example, approvals or buttons inside Outlook), Microsoft recommends using Outlook Actionable Messages via Microsoft Graph. Outlook natively supports Adaptive Cards for actionable email scenarios, whereas ACS Email does not.

Regarding service lifecycle concerns, Azure Communication Services is not announced for retirement in 2029. There is no official Microsoft documentation or retirement notice indicating that ACS as a service is being retired. Azure service retirements are communicated through official channels such as the Azure Advisor – Service Retirement Workbook and the Azure Retirement Calendar, and ACS does not appear in those retirement listings

Reference :

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/ui-library/get-started-chat-adaptive-card

https://learn.microsoft.com/en-us/azure/advisor/advisor-workbook-service-retirement?tabs=impacted-services

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