“I am getting the error: ‘Microsoft registrations are currently not permitted for Meghana Rasala. while rescheduling my AI 102 exam. exam not scheduled but my exam fee got detected

Question

Hello Team,

I am trying to schedule the AI‑102 Designing and Implementing a Microsoft Azure AI Solution exam through Pearson VUE. When I reach the checkout/confirmation page, I receive this message:

“Microsoft registrations are currently not permitted for Meghana Rasala. Please direct any questions to your Pearson VUE Registration Center.”

Because of this, the exam did not get scheduled successfully.

However, the exam fee was deducted from my bank account, even though the registration did not complete. Pearson VUE support directed me to contact Microsoft, stating that the restriction is on my Microsoft Certification Profile.

I kindly request your help with:

1. Unlocking or enabling my Microsoft Certification Profile
2. Checking and merging any duplicate profiles if they exist
3. Reviewing the failed exam registration attempt
4. Processing a refund for the amount that was deducted, since the exam was not scheduled

My details:

• Name: Meghana Rasala
• Email used for Microsoft Learn: ******@gmail.com
• Email used for Pearson VUE: ******@gmail.com
• Country: India
• Exam: AI‑102
• Payment status: Amount deducted but exam not booked

This is urgent for my certification timeline. Please help resolve this issue as soon as possible.

Thank you.

Answer 1

Contact Microsoft Credentials support https://aka.ms/credentialssupport and create a ticket https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

The error indicates a block or restriction on the Microsoft certification profile that prevents new exam registrations. Pearson VUE has already confirmed this and redirected to Microsoft, so the next steps must be taken through Microsoft’s certification support channels.

Follow these steps in order:

1. Verify the Learn profile and login account
   • Sign in to the correct Microsoft Learn profile that is used for certification:
     • Confirm that the email shown as Contact Email in the Learn profile matches the one used for exam registration.
   • If there might be multiple profiles (for example, personal and work/school accounts), sign out and try signing in with any other Microsoft accounts that may have been used previously for certification or exam registration.
   • This helps support identify and merge any duplicate certification profiles if needed.
2. Check for missing or blocked credentials information
   • Ensure the Learn profile has a correct legal name and that it matches the ID used for exams. If the legal name is incorrect or duplicated, use certification support to request a correction.
   • If exams or credentials are missing or associated with another profile, this is also handled by certification support.
3. Contact Microsoft Credentials Support to unlock/fix the certification profile
   • Go to Microsoft Credentials Support: Credentials Support.
   • Open a support request describing:
     • The exact error message: “Microsoft registrations are currently not permitted for Meghana Rasala. Please direct any questions to your Pearson VUE Registration Center.”
     • That Pearson VUE confirmed the restriction is on the Microsoft certification profile.
     • That the AI‑102 exam registration failed but payment was deducted.
     • All relevant details (name, country, Microsoft Learn email, Pearson VUE email, exam code AI‑102, date/time of the attempt).
   • Request explicitly:
     • Removal of any registration block on the certification profile.
     • Review and merge of any duplicate certification profiles.
     • Confirmation that the profile is in good standing for future registrations.
4. Ask support to review the failed registration and refund
   • In the same support case, ask Microsoft Credentials Support to:
     • Investigate the failed AI‑102 booking attempt.
     • Coordinate with Pearson VUE if necessary to confirm that the appointment was not created.
     • Process a refund or ensure that any voucher/discount or payment is reinstated so the exam can be scheduled again.
   • If Pearson VUE issued the charge directly, Microsoft support may direct back to Pearson VUE with case details; keep both case numbers (Microsoft and Pearson VUE) and share them between the two supports if requested.
5. Reschedule the exam only after the profile is fixed
   • Once Microsoft Credentials Support confirms that the profile is unblocked and corrected, return to the Learn profile → Credentials → Certifications area and use the Schedule link for AI‑102 to go back to Pearson VUE and book the exam again.
   • Ensure that the profile details (name, email, country) are correct before proceeding to payment.

Because this involves account‑level restrictions and payment/refund handling, only Microsoft Credentials Support and Pearson VUE can complete the unlock and refund actions; opening a formal support ticket with them is required.

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References:

• Missing Exams or Certifications
• Frequently asked questions (FAQs) about online proctored exams
• Exam policies and FAQs
• Reschedule and cancellation policies
• Legal Name - Microsoft Q&A
• Exam schedule error - Microsoft Q&A
• Missing certification while exam passed - Microsoft Q&A
• Redeem Microsoft voucher for a certification exam - Microsoft Q&A