Thank you for reporting this. I understand how disruptive it can be to encounter a green screen error immediately after an update, especially if the system is no longer able to load into Windows.
Since you may not be able to sign in to Windows at this point, I’d first like to check whether this device is (or was previously) enrolled in the Windows Insider Program (Dev, Beta, or Canary channels). Green screen errors are more commonly observed on Insider builds, so confirming this will help narrow down the cause. If you’re unsure, please let me know whether you’ve ever joined the Insider Program on this device.
If you’re able to reach the Windows Recovery Environment, please also let me know whether you’ve tried starting the device in Safe Mode. This can help determine whether the issue is related to a recent update or driver.
You can attempt to access it by:
- Powering on the device and interrupting the boot process 2–3 times by holding the power button while Windows is loading.
- When the recovery screen appears, selecting Troubleshoot > Advanced options > Startup Settings > Restart.
- Choosing Safe Mode from the list.
Once we have this information, I can guide you on the most appropriate next steps.
Thank you for your patience, and please let me know how it goes.
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