Exam Issues

Question

Hello,

 I was scheduled to take the MS-900 exam today at 15:15 (CET) via Pearson VUE online proctoring. Unfortunately, the exam did not start due to a technical issue.

 

After completing the system check successfully, I received an error message related to Microsoft Edge when the system attempted to launch the exam environment. I followed all troubleshooting steps provided on screen, but the system did not redirect me to the exam and I was unable to start it.

 

Since the issue occurred on the testing platform side, I kindly request that my voucher/exam appointment be restored or that I be allowed to reschedule the exam at no additional cost.

 I have screenshots of the error message and can provide them if needed.

 Thank you in advance for your assistance.

 PS. The current status of the exam is purchased and I can't schedule another date

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 3

Contact support:

https://learn.microsoft.com/en-us/credentials/support/help