someone hacked my account, I think

Question

someone hacked my account, I think

Roei Eisenbach 0

I was about to use my acount when I discovered it doesnt exist anymore. I tried to create a new acount, with the thought that maybe it will save the information, but it didnt. that is the acount im using to post this. I have a suspision that someone hacked my account and change the username and the email adrees, but can they do that? and if they do, what shell I do?

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Answer 1

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

The hacker changed your username and possibly your email address, which is why your account now appears to no longer exist.

Yes, this can happen if someone gains full access to your account. They can update the account’s security information, including the username, password, and recovery details, effectively locking you out.

If your account has been hacked, please use the sign-in helper tool in the link below to guide you to the appropriate solutions. The link provides comprehensive steps to help you recover a hacked account and also gives you the option to chat with Microsoft Support as a last resort.

https://go.microsoft.com/fwlink/?linkid=2196140

Also, please fill out the account recovery form: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you’ve used before and provide an accessible email address.

Microsoft usually reviews requests within 24 hours. If approved, you’ll receive instructions to recover your account.

You can submit the form up to twice within a 24-hour period and add any new details you remember.

If none of the steps work, I’m sorry to say that since the username has already been changed to a different one, it means the account has been taken over by the hacker. There is no way to recover it, and it is now unfortunately lost.

Roei Eisenbach 0 Reputation points

2026-03-24T22:04:35.7+00:00

as Ive said, idiot me created a new account with the same email. my phone number is linked to my academic user. there is no credentioals I can enter to try to get my account back
Estrella721 36,545 Reputation points Independent Advisor

2026-03-25T01:39:57.53+00:00

Thank you for your reply. Just to clarify, creating a new account using the same email does not overwrite or restore the old account. If the original account was compromised and its email/username was changed, it essentially becomes a completely different account that is no longer tied to your current credentials.

If you’re unable to provide enough information in the recovery form and there are no remaining recovery options linked to the account, then unfortunately it likely means the account has been fully taken over.

I know that’s not the outcome you were hoping for, but at this point, your best step would be to secure your current account:

Use a strong, unique password

Enable 2-step verification

Make sure your recovery email and phone number are up to date

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someone hacked my account, I think

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