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Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
For a Microsoft 365 Basic subscription, the account should have:
- 100 GB mailbox storage in Outlook.com
- 100 GB cloud storage in OneDrive
If the account is still showing “63.8 GB of 5 GB used (1276%)”, the system is treating the account as if it only has the free 5 GB cloud storage instead of the 100 GB included with Microsoft 365 Basic.
From the documented behavior, when storage or subscription changes do not reflect correctly, the supported steps are:
- Verify the subscription and quota in the Microsoft storage dashboard
- Open the Microsoft storage area of the account dashboard from the storage quotas article: Open account dashboard.
- Confirm that the subscription is listed as Microsoft 365 Basic and that the storage quota there shows 100 GB cloud storage, not 5 GB.
- If the quota still shows incorrectly, treat it like a storage update not applying
The storage FAQ describes what to do when purchased storage does not appear:- Go to Manage storage for OneDrive and refresh the page. Changes can take up to 24 hours to show.
- If, after that period, the quota still shows as 5 GB, unlink and re-link OneDrive on the device so it picks up the updated quota. The FAQ explicitly recommends this when storage changes do not apply.
- If the account is over the free limit, expect service restrictions until the quota is corrected
When an account is above the free 5 GB allowance, the documented behavior is:- Uploading, editing, or syncing new files to OneDrive is blocked.
- Sending and receiving email in Outlook.com can be blocked when combined storage is over quota.
These restrictions should clear once the correct Microsoft 365 Basic quota (100 GB) is recognized and usage drops below that limit.
- If the dashboard confirms Microsoft 365 Basic but the quota still shows 5 GB after 24 hours and re-linking OneDrive
At that point, the behavior is inconsistent with the documented quotas for Microsoft 365 Basic and requires direct support intervention. Use the Contact Microsoft Support path described in the refund/cancellation article (even though this is not a refund issue) so an agent can check the subscription and storage mapping on the account.
Summary of expected state for Microsoft 365 Basic:
- Cloud storage: 100 GB (not 5 GB) shared across OneDrive and Outlook.com attachments.
- Mailbox storage: 100 GB for Outlook.com emails, contacts, and calendar items.
Once the account correctly reflects Microsoft 365 Basic in the Microsoft storage dashboard, the “63.8 GB of 5 GB used (1276%)” message should be replaced by usage against a 100 GB quota.
References: