Microsoft Basic not listed under Subscriptions but shows in Order History

Question

I'm being told I only have 5GB of space.

63.8 GB of 5 GB used (1276%)

I should still be covered under April 12, 2025 | Order number 8db5ef4d-2add-4ad1-99fa-38d370b5c006

Microsoft 365 Basic

$19.99

| Subscription

Completed

Answer 1

Hi, I'm John! I will help you with this.

If the subscription shows in Order History but not under Services & Subscriptions, one possible reason is it was purchased through a third party (like Apple App Store or Google Play), so it won’t show the same way in your Microsoft account.

To help narrow down the issue:

1. What device are you using when you see the storage warning? (Windows PC, Mac, iPhone, Android?)
2. When you tap or click “Upgrade storage”, where does it take you? Microsoft page, Apple App Store, or Google Play?
3. Can you confirm if you may have purchased the subscription through Apple or Google instead of directly from Microsoft?

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In the meantime, I suggest waiting for at least 24 hrs.

After purchasing additional storage (or freeing space), it can take up to 24 to 48 hours for everything to fully update across your account. I’d recommend waiting that time and then trying again to check emails or try to send.

If the update is still pending after 24 hours, you can try unlinking and relinking your OneDrive account, or resetting it. "Unlink and re-link OneDrive" https://support.microsoft.com/office/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

Microsoft 365 Basic only provides 100 GB of OneDrive/Outlook storage while the subscription is active and correctly associated with the signed-in account. If the account is being reported as having only 5 GB (and shows something like “63.8 GB of 5 GB used”), it means the Microsoft 365 Basic subscription benefits are not currently being applied to that account.

From the documentation:

• Free accounts (no active Microsoft 365 subscription) get 5 GB of cloud storage plus 15 GB Outlook.com mailbox.
• Microsoft 365 Basic subscribers get 100 GB of cloud storage and 100 GB mailbox.
• If a Microsoft 365 Basic subscription is canceled or not recognized, storage reverts to 5 GB cloud + 15 GB Outlook.com.

Because the order appears in Order history but Microsoft 365 Basic is not listed under active Subscriptions, the account is effectively in the “free” state, which explains the 5 GB limit.

To resolve:

1. Open the account dashboard and check storage and subscription state:
   • Go to the Microsoft storage area of the account dashboard to see current quota and usage.
   • Confirm whether Microsoft 365 Basic is shown as an active subscription or if the account is only showing free storage.
2. If storage still shows 5 GB but the subscription should be active:
   • Go to Manage storage and refresh the page; it can take up to 24 hours for storage changes to appear.
   • If the quota still hasn’t updated after 24 hours, unlink and relink OneDrive for that account so the client picks up the updated quota.
3. If Microsoft 365 Basic is not listed as an active subscription at all (only in Order history):
   • The subscription may not be associated with the current sign-in or may have been canceled/refunded, which would revert storage to 5 GB.
   • In that case, contact Microsoft Support so they can check the subscription status and association for that order number and restore the Microsoft 365 Basic benefits if appropriate.

Note: If Microsoft 365 Basic is canceled or expires, storage reverts to 5 GB cloud storage (shared by OneDrive and Outlook.com attachments) and 15 GB Outlook.com mailbox. If usage remains above the free allowance, uploading/syncing new OneDrive files and sending/receiving Outlook.com email will be blocked until storage is reduced or a qualifying subscription is active again.

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References:

• Frequently asked questions about Microsoft 365 Basic
• Microsoft storage FAQs
• Microsoft storage quotas
• How to get a refund on a Microsoft subscription
• No license associated with my email account - Microsoft Q&A