Outlook password reset - urgent

Question

Hello, I’m trying to reset my Outlook password. I have access to both my recovery email and my phone number for two-step verification. However, when I enter the verification code, I’m prompted to confirm my phone number. After doing so, I receive an error message saying, “Sorry, this verification is not working right now. Please try again later.”

I’ve been experiencing this issue for over a week and urgently need access to my email. I have not been able to find a way to contact support directly, so I’m hoping you can assist me in resolving this issue as soon as possible.

Thank you.

Answer 1

Hi! For this type of problem, you should check if your account is blocked:

https://support.microsoft.com/en-us/office/unblock-my-outlook-com-account-f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4

https://support.microsoft.com/en-us/account-billing/microsoft-account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

• Try logging in without a password. Use an email code or authenticator. Click on Other login options.
• Try logging in on another device, such as a mobile phone or another computer.
• Use a different internet connection, such as mobile data.

Answer 2

Use the standard Microsoft account recovery and verification flows, then contact support if the error persists.

1. Try password reset again using different conditions
   • Go to Recover your account and follow the reset steps: Recover your account.
   • When prompted for verification, choose the recovery email or phone and select Get code.
   • Enter the code, then complete the password reset.
   • If the “verification is not working right now” error appears again, try:
     • A different browser (or InPrivate/Incognito mode) and clear cookies/cache.
     • A different device (PC/phone) and a different network (for example, mobile data instead of home Wi‑Fi).
2. If verification codes fail or won’t arrive
   • Follow the guidance in Troubleshoot Microsoft verification code issues. If a code cannot be obtained or used, choose another verification method if available, or wait until the service allows verification again.
   • If access to some security info is available and the password is known, update security methods via Advanced security options: Sign in, then Add a new way to sign in or verify, confirm it, and remove any outdated method.
3. If locked out or rate-limited
   • Microsoft may temporarily lock verification and recovery after too many attempts. In that case, wait for the lockout period (often about 24 hours) without further attempts, then try again.
   • If the daily limit for recovery or verification is reached, wait until the next day before retrying.
4. If none of the verification options work
   • Use the Microsoft account recovery form as the fallback path:
     • Read the guidance: Help with the Microsoft account recovery form.
     • Submit the form here: Recover account.
   • Fill it out from a familiar device and location and provide as much accurate information as possible.
5. Contact Microsoft Support
   • If the error persists for days, use the sign‑in helper and support options:
     • Run the Sign-in helper to diagnose sign‑in issues: Sign-in helper.
     • Then go to Contact Microsoft Support, describe the problem, and select Get Help. If still unresolved, choose Contact Support to reach a support option: Contact Microsoft Support.
   • Note: For security, support agents cannot send password reset links, verification codes, or directly change account details.

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References:

• Reset a forgotten Microsoft account password
• Troubleshoot Microsoft verification code issues
• My username and password have stopped working
• Common problems with two-step verification for a work or school account
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
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