I'm getting charge for a business account that is not mine business please help!!!!

Question

This is my second request for help to try and cancel a business account that I do not have nor do I remember setting up an account. I made some flyers using a potential business and now I am getting charge for the acct. the business is nonexistence. Please help this has been going on for 3 months I have a personal subscription but not a business I have tried everthing, to access the account. Every time I try and call the automated recording just keep reaping the same steps and finally hang up. You never get a chance to speak to someone.

Answer 1

Dear @sylvia woods,

I want to begin by sincerely apologizing for the frustration and inconvenience this issue has caused you.

First, may I ask did you receive any billing or charge notification emails for the months in which you were charged?

Since cancel subscription and refund request things need action/approval from Billing team, here are some steps I recommend you try:

Method 1: Contact Microsoft Data Protection Support by Phone

The most direct method is to call Microsoft's support line to raise a request for cancelling the unexpected subscription. For a full list of regional numbers, you can also visit this official page: Customer service phone numbers - Microsoft Support. The support team will assist you as soon as possible. 

Method 2: Create a Temporary Account (Trial Tenant) to Submit a Support Ticket

If you have difficulty reaching an agent by phone, there is a reliable workaround. This involves creating a new, temporary Microsoft 365 account to contact the support team online. 

• Sign up for a new Microsoft 365 Business trial using this link: Compare All Microsoft 365 Plans.
• Once the trial account is created, log in to its Admin Center. 
• From the Admin Center, open a new Service Request. 
• In the ticket description, explain that you need to cancel the subscription of your primary tenant (your.onmicrosoft.com) and that you need to speak with the Billing team. 
• For reference:  Get support | Microsoft Docs  

Important: Please remember to cancel the trial subscription after your original account issue is resolved to avoid any future charges. 

Once you can reach out to the Billing Team, you can share:

• The exact charge description from your bank or credit‑card statement
• Last 4 digits of the card used
• Details about the issues you are experiencing (e.g., being charged)
• A screenshot of the charge (optional but helpful)

Please understand that as forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems required to resolve account issues, I truly appreciate your understanding of these limitations. I genuinely hope the information I share helps guide you in the right direction, and I'm always here to assist as much as I can within my scope.  

I hope this helps! Please feel free to reply below if you have any update or further concern.  

Your understanding and co-operation are highly appreciated. Thanks for your precious time. Have a nice day!

Answer 2

There are two likely issues in this situation: recurring billing on a subscription that was created when setting up the “potential business,” and difficulty reaching an agent because the system expects a signed‑in account.

Use these steps to stop the charges and get help:

1. Confirm which account is being billed
   • Go to the Manage your payments page from your Microsoft account dashboard to investigate the charge and see which subscription and account it is tied to. For unknown charges, see How to investigate a billing charge from Microsoft.
   • Also check whether the charge is coming from a personal Microsoft 365 subscription or a Microsoft 365 for business subscription; business subscriptions are managed through the Microsoft 365 admin center and may be tied to a different sign‑in (for example, an email created when you set up the “business”).
2. Try to cancel or turn off recurring billing online
   • Sign in to https://account.microsoft.com/services with any Microsoft accounts that might have been used when creating the flyers or “potential business.”
   • If the subscription shows:
     • Use the Cancel link or turn off recurring billing. If you see Turn on recurring billing, it is already set to expire on the date shown and no further charges will be made.
   • If you don’t see the subscription under the account you’re using, it may be under a different Microsoft account. Make sure to sign in with the same account that was used when the business subscription was created.
3. If it is a Microsoft 365 for business subscription
   • Business subscriptions are managed in the Microsoft 365 admin center and require the correct admin/billing role to cancel. Before canceling, the guidance is to:
     • Confirm the billing account type and that the signed‑in user is at least a Billing Administrator or equivalent role.
     • If a custom domain was added for the “business,” it must be removed before canceling the subscription.
   • If the subscription is truly not wanted and the tenant is no longer needed, follow the business cancellation steps in the admin center to cancel the subscription. If the entire business account needs to be closed, follow the “Close your Microsoft business account” process, which deletes subscriptions, licenses, payment methods, users, and user data.
4. If the account cannot be accessed at all
   • If the subscription is tied to an account that cannot be signed into (forgotten or inaccessible), Microsoft support will generally require proof of ownership for security reasons. If that cannot be provided, the practical option is to stop the charges at the bank or card issuer level by disputing or blocking the recurring payment, as suggested in similar cases.
5. Request a refund where eligible
   • After canceling, review How to get a refund on a Microsoft subscription. Refund eligibility depends on timing and subscription status.
6. Contact Microsoft support directly
   • If self‑service steps fail, use the online support options (chat or call‑back) rather than the generic phone tree:
     • Go to the Microsoft 365 support/contact pages referenced in the context and choose Billing and payment as the issue type.
     • For fraudulent or unrecognized charges (for example, if this truly is not a subscription that was knowingly created), use the Get Help app or web support and choose options related to billing dispute or fraud charges; users in similar situations have had charges reversed after speaking with an agent.

If ownership of the underlying account truly cannot be established and Microsoft cannot cancel it for security reasons, the definitive way to stop further charges is to have the card issuer or bank block or cancel the recurring payment.

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References:

• Unable to cancel your Microsoft subscription
• Microsoft 365
• Close your Microsoft business account
• Cancel your subscription in the Microsoft 365 admin center
• Cancel your free trial of Microsoft 365 Family
• i have been charged twice - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A
• Request refund - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A
• cancel subscription - Microsoft Q&A