Troubleshooting at Microsoft Partner Center

Question

**In the Microsoft Partner Center, under Home > Insights > Downloads hub > Create new report, the app selection option suddenly became unavailable, displaying "No apps available." It worked last week. This is a major problem as I download data weekly.

Microsoft Partner Center　の Hhome>Insights>Downloads hub>Create new report において、Appの選択項目が急に「No apps available」で選択できない状態になった。先週はできた。毎週データをダウンロードしているので、とても困る**

Answer 1

AppDevの登録と正しい役割を確認した後、Apps and gamesタイルが有効になっているにもかかわらず「利用可能なアプリがない」と表示されている状態です。
Partner Centerサポートを通じてサポートリクエストを提出したいのですが、どーすればいいですか？ものすごくわかりにくく、恣意的に感じます。助けてください。頼みます。とっとと問題解決したいです。NintendoやPlayStationとちがい、Microsoftはトラブルが頻繁にあります。

Answer 2

The Apps and games area in Downloads hub requires specific program enrollment and roles. When the app list suddenly shows “No apps available,” the most common causes are loss of authorization or not being in the correct area/report type.

Use the following checks in Partner Center:

1. Confirm program enrollment
   • The Apps and games tile in Downloads hub is only enabled if signed in and enrolled in the AppDev program.
   • If enrollment changed, expired, or the account is different from last week, the Apps and games data (and thus app list) will not be available.
   • Verify that the current signed-in account is still enrolled in the AppDev program and is the same account that previously downloaded the reports.
2. Confirm appropriate role
   • For Apps and games download reports, the required roles are Executive report viewer or Report viewer.
   • If the role was changed or removed, the Apps and games report area may appear but show no available apps.
   • Ask the Partner Center admin to confirm that the account still has one of these roles.
3. Verify correct report area
   • In Home > Insights > Downloads hub, ensure the selected area/template is the Apps and games report, not another program (for example, Cloud product performance or Marketplace offers). Other areas will not show apps from the AppDev program.
4. Try creating a new Apps and games report from scratch
   • Go to Insights > Downloads hub.
   • Select the Apps and games tile (if available) and choose Create a new report.
   • If the tile itself is disabled or missing, this confirms an authorization/enrollment issue rather than a UI glitch.

If, after confirming AppDev enrollment and the correct role, the Apps and games tile is enabled but still shows “No apps available,” capture screenshots and raise a support request through Partner Center support, as this may indicate a backend issue with the Apps and games data for the account.

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References:

• Apps and games download reports
• Access insights for Microsoft Marketplace in Partner Center
• Downloads hub - Cloud product performance
• Downloads hub overview
• Downloads hub – Microsoft Marketplace Offers
• Earnings - Microsoft Marketplace report in Partner Center