double charged for the same subscription request a refund

Question

I was charged twice for the subscription of Microsoft 365 family.

The first charge occurred on February 3, 2026 ORDER# 8056525642 on Visa ending in 6653

for Microsoft 365 Family Amt $129.99 tax total $137.79.

Then on February 5, 2026 charged again for Microsoft 365 Family on Visa ending in 6653

The ORDER# 6024670336 Amt $129.99 tax for total amount $137.79. I am requesting a refund for one of the subscriptions. In addition, be notified by email by an official Microsoft billing support representative a resolution to this duplicate billing charge and refund to my credit account.

Answer 1

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have access to accounts. We are also unable to directly escalate this to the Microsoft Billing support team.

For your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.