word error

Question

my word and ppt app keeps saying it has encounted an error while opening it and then it closes

Answer 1

Does this problem remain if you restart your computer? In that case, I would recommend that you perform an Online Repair; see https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b .

Answer 2

Hi there,

Let us do some troubleshooting on this.

Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Type "word.exe /safe"

Press Enter.

This opens Word in Safe mode. Please let me know if it works fine.

Answer 3

Use an Online Repair of Microsoft 365/Office; the in‑app “Repair now” prompt often does not fully fix this error.

Follow these steps on Windows:

1. Close all Office apps (Word, PowerPoint, Excel, Outlook, etc.).
2. Open Settings > Apps (or Apps & features / Installed apps, depending on Windows version).
3. Find the Microsoft 365/Office installation in the list.
4. Select it and choose Modify.
5. Select Online Repair, then confirm.
   • This runs a deeper repair and may effectively reinstall Office while keeping documents and most settings.
6. When the repair completes, restart the computer and try opening Word and PowerPoint again.

If the apps still crash after an Online Repair, completely uninstall Office from Settings > Apps, restart the PC (not just shut down), and then reinstall Office from the Microsoft account services page associated with the subscription.

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References:

• we are sorry, but word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now? - Microsoft Q&A
• How to fix my MS Word? - Microsoft Q&A
• how to fix word error - Microsoft Q&A
• how fix run into an error problem - Microsoft Q&A
• How can I get office 365 to work? - Microsoft Q&A
• You may receive an error when running Office 2013 in Windows 10: "We're sorry, but Word has run into an error that is preventing it from working correctly."
• Errors opening Office files after upgrading from Windows 7 to Windows 10
• Office apps stop working if you close "Let's get started" screen immediately
• You receive an error message when you try to open an Office document