A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Unrequested Microsoft Authenticator prompts generally mean someone or something is trying to sign in with the account. The exact origin site/app of failed prompts is not exposed in a detailed log, but there are a few ways to narrow it down and secure the account:
- Always deny unknown prompts
- For any "Are you trying to sign in?" prompt that was not initiated, select Deny. Without approval, the account remains safe.
- Check recent/unusual sign-in activity
- For a work or school account, go to the My sign-ins page in the My Account portal:
- Sign in to My Account with the work or school account.
- Select My sign-ins or Review recent activity.
- Review each sign-in item (successful and unsuccessful) and confirm that the OS, browser, app, and approximate location make sense.
- For a personal Microsoft account, use the Recent activity page:
- Go to the Recent activity page (linked from the Microsoft account dashboard).
- Expand entries to see when and where the account was used and how it was accessed (browser, phone, etc.).
- In the Unusual activity section, mark entries as This was me or This wasn’t me so Microsoft can better block unauthorized access.
- For a work or school account, go to the My sign-ins page in the My Account portal:
- Treat repeated prompts as an attack and harden the account
- If there are unsuccessful sign-ins, it may mean someone is trying to guess the password.
- Recommended actions:
- Change the account password immediately.
- Ensure multi-factor authentication (two-step verification) is enabled.
- For work/school accounts, review security info at Security info and update methods.
- For personal accounts, go to the Security settings / Security basics pages to change password, update security info, and remove trusted devices.
- Understand why prompts appear
- Unrequested prompts can be caused by:
- Someone actively trying to access the account.
- Someone accidentally entering the phone/email when signing in to their own account.
- A delayed delivery of a prompt that was requested earlier.
- Unrequested prompts can be caused by:
There is no supported way to see a full, per-prompt list of every failed Authenticator request with exact originating site, but combining My sign-ins / Recent activity details with strong security settings is the available method to identify and mitigate the source.
References: