Adding email provider to outlook?

Question

Since updating to Windows 11, and adding MS365, i am unable to connect my Outlook to BT Email account

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Moved from Microsoft 365 and Office | Other

Answer 1

Welcome Mike Bennett,

I understand how frustrating it can be after upgrading to Windows 11 and installing Microsoft 365, you are unable to add your BT Email account to Outlook. 

Before proceeding, I need to narrow this down slightly: 

• Does the setup fail during automatic configuration, or after you enter the password? 

In the meantime, you can try the workaround steps to troubleshoot the issue:  

Step 1: Open Outlook and select Add account

Step 2: Enter your full BT email address and select Continue

Step 3: When automatic setup fails, select the option to set up the account manually

Step 4: Choose IMAP as the account type

Step 5: Enter the following server details exactly as provided by BT:  

• Incoming mail server: mail.btinternet.com 
• Port: 993 
• Encryption method: SSL/TLS 
• Outgoing mail server: mail.btinternet.com 
• Port: 465 
• Encryption method: SSL/TLS 

Step 6: Use your full BT email address as the username, enter the password, then complete the setup

I really hope that the information I gave above was helpful to you. Please feel free to reply below and let me know if you have further concern on this matter.    

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