I have two Hotmail accounts that are blocked

Question

I have two Hotmail accounts that are blocked

Kevin Giles 0

Hello,

Please can you help me unblock two Hotmail accounts that I have had for many years.

I am very stressed to loose my emails as I am going through a divorce with VERY important information.

******@hotmail.com

Both accounts were linked to ******@gmail.com but I never receive a code to reset and the telephone key code ending in "66" has NEVER been in my name.

I am completely blocked and desperate for help please.

I can give you Fathers Middle name / Mothers Maiden name / date of birth but NOTHING resets the accounts.

This is a very serious request and URGENT.

Please, please help me.

Kevin Giles

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Answer 1

Emmanuel Santana 38,255 Independent Advisor

Hello. I’d recommend pausing all sign-in and recovery attempts for at least 24 hours before trying again. Repeated attempts can trigger rate limiting on Microsoft’s side, which stops verification codes from being sent and keeps the account stuck in that loop.

So for now, do not try to sign in, do not reset the password again, and avoid triggering any codes (email, SMS, or Authenticator). Every failed attempt resets the cooldown timer. The block usually clears on its own after a full 24-hour period with no activity.

Once that time has passed, try again with just one account first. Sign in normally using your password. If that fails, choose the recovery option and send the code to the Gmail address you can access, then check if the code arrives.

Kevin Giles 0 Reputation points

2026-03-25T14:22:08.4166667+00:00

Thank you for taking the time to reply. I will pause the reset request for 48hrs and try again. Is there not a physical person I can speak to or a telephone hotline?
Emmanuel Santana 38,255 Reputation points Independent Advisor

2026-03-26T06:39:25.6966667+00:00

In situations like this, the usual point of contact is via the Support site: https://support.microsoft.com/home/contact, but from experience, I’ve found that if you’re rate limited, simply leaving it alone for at least 24 hours will often resolve the issue. That’s the first thing I recommend when the same problem occurs: too many attempts in a short period, followed by not receiving the code, and so on. Let me know if the issue continues.

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I have two Hotmail accounts that are blocked

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