"Incorrect password" after reset password

Question

I've had to reset my password several times because of a bogus prompt saying I've entered the incorrect password too many times (also on my first attempt). I then reset my password and still get "incorrect password" prompt.

Occasionally I get through and now that I've reset my password again, I can login via Laptop but not my phone

Answer 1

Welcome Annoyed User,

I understand how frustrating it can be when resetting your password multiple times, you continue to receive an “incorrect password” message, with inconsistent sign‑in behavior across devices, where you can sign in on your laptop but not on your phone. 

To help resolve this as quickly as possible, could you please confirm the following details: 

• Are you signing in with a personal account or a work or school Microsoft 365 account? 
• On your phone, are you using Outlook for iOS with an existing account already added, or are you trying to add the account again? 

In the meantime, you can try the workaround steps to troubleshoot the issue:  

Step 1: On your phone, remove the Outlook account completely and then restart the device.  

• Open the Outlook app 
• Go to Settings, select the account, and choose Remove account 

Step 2: Re‑add the account to Outlook for iOS using the full email address and the newly reset password, and complete any verification prompts that appear 

Step 3: If two‑step verification is enabled on the account, sign in at account.microsoft.com/security on a browser first to confirm the account status and approve any pending security prompts. 

Step 4: Make sure the date and time on your phone are set automatically, as incorrect system time can cause sign‑in failures. 

Step 5: If you recently reset the password multiple times, wait a short period before attempting to sign in again on the phone, then try once more with the latest password only. 

I really hope that the information I gave above was helpful to you. Please feel free to reply below and let me know if you have further concern on this matter.    

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