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unable to download the certificate

Shiva Chaturvedi 0 Reputation points
2026-03-25T11:59:19.7366667+00:00

Dear Team,

I am pleased to inform you that I have successfully qualified and passed the AZ-400 exam. However, I am currently facing difficulties in downloading the certificate. I would appreciate your assistance in helping me obtain the certificate.

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  1. Julian Sharp 21,546 Reputation points
    2026-03-25T12:30:19.9933333+00:00

    Exams are not certifications. The AZ-400 exam is only part of the requirements for the Azure DevOps Engineer Expert certification. You must also hold an active Azure Administrator or Azure Developer Associate certification.

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  2. Q&A Assist
    2026-03-25T11:59:39.8633333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Follow these steps to download the AZ-400 certification certificate:

    1. Sign in to Microsoft Learn
    2. Open the Certifications area
      • Select your profile name in the top-right corner.
      • Choose Profile.
      • Go to Credentials → Certifications.
    3. Download/print the certificate
      • Locate the certification associated with AZ-400 (for example, “DevOps Engineer Expert” if all requirements are met).
      • Select View Certification Details.
      • Use the Print option to generate a printable version of the certificate (you can print to PDF to save it as a file).

    If the certificate does not appear, or the Print/download option is missing, contact Microsoft Credentials Support so they can check your account and certification status:

    1. Go to https://aka.ms/credentialssupport.
    2. Sign in with the same Microsoft account used for the exam.
    3. Complete and save your contact profile.
    4. Open the same link again; it will preselect Product Family: Learning and Service: Microsoft Credentials.
    5. Fill in the support request form (include exam AZ-400, date passed, and that the certificate cannot be downloaded) and submit.

    The Credentials Support team can investigate missing certificates, account linkage issues, or any problems with the certification display and provide the correct way to obtain the AZ-400 certificate.

    References:

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