Microsoft 365 subscription issue

Question

subsciption issue to need to talk to a person or get a call back

Answer 1

Please provide more detail on the problem you are experiencing with the Microsoft 365 subscription.

Are the apps not working for you, or is this a problem with the subscription, is your Office apps indicating they are not activated, is your subscription correctly listed on this link and is the expiry date correct.

https://account.microsoft.com/services/

Answer 2

To speak with a person or get a call back about a Microsoft 365 subscription or billing issue, use Microsoft’s official support channels:

1. Go to the Microsoft Support contact page: https://support.microsoft.com/contactus/
2. Sign in with the Microsoft account that has the Microsoft 365 subscription.
3. In the search box, type "Chat with an agent" and press Enter.
4. Select Contact support.
5. Under Products and services, choose Microsoft 365 & Office (or the closest matching option for the subscription).
6. Follow the prompts, then choose either Chat with a support agent or Call me back to speak with a live person.

If the issue is specifically with managing or canceling an upcoming auto-renewal, it can also be managed directly without support:

1. Go to https://account.live.com and sign in.
2. Go to Services.
3. Select Manage for the Microsoft 365 subscription.
4. Turn off auto-renewal or cancel the subscription as needed.

For unrecognized or incorrect charges, use the same Contact support flow above and select a billing or subscription category so the billing team can review and advise on refunds or corrections.

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References:

• Contact Microsoft Office Support
• Microsoft 365 Customer Service and Support
• How do I get a live person at Microsoft.? - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A