Please resolve below issue faced while scheduling exam;

Question

Hi Team, facing below issue please help in resolving it.

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact but this appears to be a system-wide issue with many people reporting the same issue.

Answer 2

The error shown during exam scheduling is typically caused by a Pearson VUE account block, often due to multiple failed payment attempts.

To resolve this:

1. Contact Pearson VUE support to check whether the account is blocked with error ERROR_VUE_WIDE_BLOCK and request that they remove the block.
2. Use the support entry point provided for certification issues: https://aka.ms/CertificationSupport and follow the path to contact Pearson VUE support from there.
3. After Pearson VUE confirms the block is cleared, return to the Microsoft Learn certification dashboard and try scheduling the exam again.

If the problem persists even after Pearson VUE removes any block, open a case with Microsoft Certification Support from the same https://aka.ms/CertificationSupport entry so they can review the certification profile and scheduling flow.

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References:

• Exam schedule error - Microsoft Q&A
• MB 500 Certification - Microsoft Q&A
• An Important Update on Microsoft Training and Certification
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• Microsoft Build Cloud Skills Challenge May 2022: Free Certification Exam
• Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam
• Microsoft Ignite Cloud Skills Challenge 2021: Free Certification Exam
• About online exams with Pearson VUE