Request for Rescheduling AI-102 Exam Due to Natural Disaster

Question

I am writing to request a rescheduling of my AI-102 exam, which I was unable to attend due to unforeseen circumstances caused by severe weather conditions.

On the scheduled exam date(24-03-2026), my area experienced heavy rain and a storm, resulting in a complete loss of electricity and internet connectivity. Due to these conditions, I was unable to access the online exam platform.

I kindly request you to consider my situation and allow me to reschedule the exam at the earliest available date.

Please find my details below for your reference:

• Candidate Name: XbhisXXX XXosaX
• Candidate ID: XX1101137XXX
• Registration ID: 530967XXX
• Email ID: [******@gmail.com]

I sincerely apologize for any inconvenience caused and appreciate your understanding and support in this matter.

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

Rescheduling cannot be processed directly. Use the official reschedule paths and, if needed, certification support.

1. Try to reschedule or confirm the status of the missed AI-102 exam:
   • Go to the Learn profile and open the Certifications section of Credentials to view exam appointments.
   • For any listed AI-102 appointment, select “Cancel” or “Reschedule”; this will redirect to the exam delivery provider’s site to complete the change.
   • Be aware that if the appointment was not rescheduled or cancelled at least 24 hours before the scheduled time, the standard policy is that the exam fee (or voucher) is forfeited.
2. If the appointment does not appear or rescheduling is blocked, contact the delivery provider and Microsoft support:
   • Contact Pearson VUE support to explain that the exam could not be attended due to severe weather and associated power/internet loss, and request options for rescheduling.
   • If there are issues scheduling or rescheduling the exam, open a case through Microsoft Certification Support so a moderator can review the situation and advise next steps.
3. If any exam voucher or free-offer exam was used:
   • If the exam was cancelled by Pearson VUE (for example, due to test center issues), the voucher is normally reinstated automatically and can be reused to schedule another exam.
   • If the exam was missed without cancellation or reschedule at least 24 hours prior, the offer or voucher is normally forfeited under the cancellation and reschedule policy; only support can review exceptions.

Use the Candidate ID, Registration ID, and exam details when contacting Pearson VUE or Microsoft Certification Support so they can locate the appointment and determine whether a reschedule or voucher reinstatement is possible.

---

References:

• Reschedule and cancellation policies
• An Important Update on Microsoft Training and Certification
• Microsoft Build Cloud Skills Challenge May 2022: Free Certification Exam
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• Frequently asked questions about exam accommodations
• Can’t see my scheduled Microsoft exam?????? - Microsoft Q&A
• Legal Name - Microsoft Q&A
• Missing certification while exam passed - Microsoft Q&A
• My Certification got expired a day before, can i still get renew link - Microsoft Q&A
• Account suspended - Microsoft Q&A