Few users with the Organization Tap empty in Outlook and Teams despite the Info being on Active Directory

wrr 6 Reputation points
2021-10-08T19:15:20.03+00:00

We have an Active Directory syncing to Azure AD and Office 365. Several users have the Organization Tap of their profiles empty despite the fact that it is populated in Active Directory and Synced to Azure AD. Everything else is ok with their Office 365 account, Outlook and Teams are ok, just not showing up the info in the Organization Tap

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  1. wrr 6 Reputation points
    2021-10-11T11:16:44.057+00:00

    Good morning
    I am attaching screenshots from Az Active Directory, the address book in Outlook and Teams.
    As you can see the information is on Azure Active Directory including the manager, but in Outlook and Teams it is empty.

    139439-aboutlook.jpg139440-teams.jpg139501-azad.jpg