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I am not able to register for exam it says unexpected error happened. I completed payment but never received any confirmation. How to connect to site support?

Akshay kumar 20 Reputation points
2026-03-25T15:19:26.17+00:00

I am not able to register for exam it says unexpected error happened. I completed payment but never received any confirmation. How to connect to site support?

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  1. Julian Sharp 22,031 Reputation points
    2026-03-25T17:28:42.06+00:00

    Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact but this appears to be a system-wide issue with many people reporting the same issue.

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  1. Q&A Assist
    2026-03-25T15:19:43.71+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Use Microsoft Certification support and, if needed, Pearson VUE support to resolve this.

    1. First, check whether the exam was actually scheduled:
      • Go to the Certifications page in the Learn profile and look for an exam appointment under Certifications as described in the online exam flow. If an appointment appears, use the “Go to the exam” link to access Pearson VUE and confirm details.
    2. If there is no appointment and an “unexpected error” appears during scheduling or payment:
      • This can be caused by Pearson VUE account issues (for example, blocks after failed payments). In such cases, contact Pearson VUE support using the link provided on the Microsoft Certification Support page so they can check for account blocks and payment problems.
    3. To contact Microsoft Certification Support (site/support for exam registration and payment issues):
      • Use the help page at Microsoft Credentials support. From there, open a support request for certification/exam issues. A moderator or support agent typically responds within one business day, as indicated in the exam-offer FAQs.

    If payment was taken but no confirmation or booking exists, include proof of payment (transaction ID, date, amount) when opening the support request so support can trace the transaction and either complete the booking or advise on next steps.

    References:

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