cannot receive emails since 3/23 and cannot correct language

Question

i am unable to view or receive my emails, after a sign in the language in the basic email area is english but all the keys above are in a different language

please i need access for my job its been 4 days

Answer 1

Dear andrena best

Thank you for reaching out.

From your description, I understand that since around March 23, you have been unable to receive or view your emails. In addition, the display language in Outlook appears inconsistent, with the main email area in English while other parts of the interface are shown in a different language.

To help narrow this down, could you please check whether you are able to sign in and receive emails via Outlook on the web (OWA)? This will help determine whether the issue is limited to the mobile app or affecting the account more broadly.

Additionally, it would be helpful if you could share your phone model and Android version so I can provide more tailored guidance.

Regarding the language display, if you are able to access Outlook on the web, you may also try updating the language settings there to see if it reflects correctly across your account.

Follow this link for detailed instruction: Manage language settings in Outlook - Microsoft Support

In the meantime, you may try signing out and signing back in or testing with a different account on the same device to see if the behavior persists.

As a next step, I recommend clearing the Outlook app cache and signing in again. If the issue continues, you may uninstall and reinstall the app:

• To clear cache on Android, you can typically go to: Settings > Apps > Outlook > Storage > Clear cache (Please note that the exact steps may vary depending on your device model.)
• To uninstall the app, press and hold the Outlook app icon on your home screen, select Uninstall, and confirm. After that, please restart your device, reinstall the app, and sign in again to check if the issue persists.

If the issue is urgent or requires account-specific investigation, I recommend contacting your organization’s IT administrator and asking them to raise a support ticket on your behalf.

The Global Admin can create a support ticket by sign in to the Microsoft 365 Admin Center > Support > Help & Support.  

For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.     

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps. If you are unsure who your Global Admin is, you may refer to this guide: How do I find my Microsoft 365 admin?

Once the ticket is created, the Microsoft Support team can engage directly and, if needed, access your account to perform a deeper investigation and provide more accurate guidance.

If possible, could you also provide a screenshot of the issue? Please make sure to mask or remove any personal or sensitive information before sharing.

Providing these details will help experts better understand your environment and provide more technically accurate assistance.

Looking forward to your response so I can assist you further.

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Answer 2

Follow these steps in order.

1. Check if the mailbox is full

• If Microsoft cloud storage is full, sending and receiving email stops and new messages are bounced and unrecoverable.
• Check mailbox storage using the storage link in the article and delete or move items if needed, then try sending/receiving again.

2. Check account and sign-in status

• If email cannot be sent or received and Outlook.com will not connect, first confirm the account is not blocked and the password is correct.
• If sign-in fails, use the Microsoft account sign-in helper: Microsoft account sign-in helper.
• If the account is blocked due to unusual activity, follow the steps in the unblock article linked from the Outlook.com troubleshooting page.

3. If only one device is affected

• If Outlook on a specific mobile device is not sending/receiving but Outlook.com works in a browser, remove the device partnership from the mailbox and re-add it. This often fixes sync issues. See the “fix email sync issues by removing a device from your Outlook mailbox” article linked from the Outlook.com troubleshooting page.

4. Fix the wrong-language display in Outlook.com Because some parts of the interface are in another language, check and align language settings in these places:

a. PC (or device) language settings

• On Windows 10/11, open Settings → Time & language → Language & region and make sure the display language is set to English.

b. Browser language settings

• In Microsoft Edge: open Settings → Languages and ensure English is at the top and set as the display language.

c. Microsoft account language

• Sign in to the Microsoft account profile page and set the display language to English.

d. Outlook.com language

• Sign in to Outlook.com, open its language settings, and select English as the display language.

After changing these, sign out of Outlook.com and the Outlook app, then sign back in and test sending and receiving mail again.

If email still does not arrive after storage, account status, and device sync have been checked, and language is corrected, contact support from another account or device and reference that Outlook.com cannot send/receive despite storage being available and sign-in working.

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References:

• Can't send or receive email in Outlook.com
• Check or change language settings