subcriptions

Question

Paid for Microsoft 365 on February 28th

Paid again for Microsoft 365 on March 22

in the amount of $152.25

Cancelled one subscription but I now no longer have access to Microsoft 365. I could not download it nor could my husband.

What can I do to download for what I have paid for

Answer 1

Hey there! Nice to meet you!

Based on your description, you will need to reach out to Microsoft Billing Support for further assistance to rectify the subscription issue:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

need to speak with a live agent