@apaxleaders.edu.vn no longer exists

Question

Several years ago, I worked for a company called APAX English. They created an email address for me (******@apaxleaders.edu.vn). The company is no longer in business, and I do not remember my password. However, whenever I download a document today, it goes into an MS account associated with this email address, but I don't want my personal documents going to this account and I don't know how to delete the documents that are already there. Did that make sense?

Answer 1

Hi,

Thank you for your clarifying that you are Android instead of Windows OS.

Please try this: Go to Settings > look for User & Accounts > from there you can see all the accounts used to sign in to your device > look for your edu account > then from there you have the option to delete.

Answer 2

Hi,

To further check, can you take a screenshot on what are the options under Account when you go to Windows Settings?

Answer 3

Hi,

Your device may still linked to your old education account (@apaxleaders.edu.vn), which is why Office apps are defaulting to save documents there. Since the email no longer exists, you need to disconnect it to prevent new documents from going to that account. To do this, go to Settings → Accounts → Email & accounts in Windows, find the old account under Access work or school, and click Disconnect. Then, in any Office app, sign out of the old account via File → Account → Sign out, close the app, and sign back in with your personal Microsoft account. Existing documents in the old account are inaccessible and cannot be recovered, but after disconnecting, all new documents will save only to your personal account.

Answer 4

Yes, it makes sense. There are two separate issues:

1. Documents still going to the old work/school account
2. Removing or changing that old account so new downloads go to a personal account

Because APAX and the @apaxleaders.edu.vn account no longer exist and the password is unknown, treat that account as inaccessible and stop using it on current devices.

1. Why this is happening

When a work or school email is used with Microsoft services, it often creates a work or school account in addition to any personal Microsoft account. When signing in, this can result in prompts like “Which account do you want to use?” because there are effectively two accounts with the same email address.

The work/school account was created by the organization’s IT, and the personal account (if any) may have been created automatically when using services like OneDrive, Xbox, or Skype.

2. Stop new documents going to the old APAX account

On the current Windows PC and in Office/OneDrive/Outlook apps, remove or sign out the old work/school account and make a personal account the only active one:

1. In apps like OneDrive, Office, or Outlook, go to the account settings and sign out/remove the @apaxleaders.edu.vn account.
2. Sign in with a personal Microsoft account (for example, Outlook.com, Hotmail.com, or another email used as a personal Microsoft account).
3. When Windows or Office asks “Which account do you want to use?”, always choose the Personal account and, if prompted, allow it to remember that choice.

If Outlook (new Outlook for Windows) is involved:

1. Open Outlook.
2. Go to File > Account info > Accounts > Your accounts.
3. In Email accounts, find the APAX account and select Manage.
4. Under Account details, select Remove to remove it from Outlook. This removes it from the app only; it does not delete the underlying account.

This prevents future documents and email activity from going to that old account.

3. Dealing with documents already stored under that account

If the APAX work/school account is truly no longer accessible (organization shut down, password unknown, and no IT admin), there is no supported way in the provided information to:

• Sign in to that work/school OneDrive, or
• Delete or move existing files stored there.

In that case, focus on:

• Removing the account from all current devices and apps so no new personal files are saved there.
• Using only a personal Microsoft account for OneDrive and Office going forward.

4. If there are two accounts with the same email

If there is both a personal and a work/school account on the same email address and the prompt appears frequently, one option is to rename the personal Microsoft account so it uses a different sign-in email (alias). This can reduce confusion and prompts:

1. Go to Manage how you sign in to the Microsoft account.
2. Add a new email alias or choose an existing alias.
3. Select Make primary for the alias that should become the main sign-in.

This does not delete the work/school account but helps ensure personal sign-ins use the correct account.

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References:

• Why did I get a message saying my files will be erased?
• Which account do you want to use?
• Add an email account to Outlook for Windows
• Add or remove an email alias in Outlook.com