Double Billed

Question

I need to contact somebody to se why I was charged 2x

can't chooses a tag

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that second payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that second payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that second payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

To check and resolve being charged twice, follow these steps:

1. Review recent Microsoft charges
   • Sign in and review the last few months of your Microsoft order history to see if there are duplicate charges for the same amount appearing close together. Use Review your order history: https://go.microsoft.com/fwlink/?linkid=2239111
2. Check for multiple accounts using the same card
   • If the bank statement shows multiple Microsoft charges but the order history only shows one, there may be another Microsoft account (for example, a family member) using the same card.
   • Go to Manage your payments: https://go.microsoft.com/fwlink/?linkid=2246882 and select Investigate to search for other accounts using that card. Learn more: https://go.microsoft.com/fwlink/?linkid=2247300
3. Common reasons it looks like a double charge
   • A previously declined or late payment was successfully charged later, close to the next scheduled payment.
   • Multiple subscription periods were intentionally purchased (for example, multiple years of Microsoft 365).
   • Recurring billing is enabled on a Microsoft 365 subscription.
4. If it is truly a duplicate charge for the same order
   • If the same order was charged more than once, have the Microsoft account and order number ready and contact Microsoft Store/Microsoft 365 Billing Support so they can review and correct the billing. Use the contact path described in the Q&A guidance:
     • Go to https://support.microsoft.com/contactus/
     • Sign in with the Microsoft 365 account.
     • Choose Microsoft 365 (or the relevant product), then a billing-related category such as Billing and Payment updates or Manage my subscription.
     • Select Chat with a support agent in your web browser or the callback option and provide details of both charges (dates, amounts, last 4 digits of card).

If the charges are unauthorized (not made by anyone in the household), use the Investigate option on the Manage your payments page and then work with Microsoft Support and the bank/card issuer as needed.

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References:

• I've been charged twice
• How to investigate a billing charge from Microsoft
• Cancel an order or pre-order from Microsoft Store
• i have been charged twice - Microsoft Q&A
• Request a refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A