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When I upgraded my microsoft 365 why did I not get a refund for the initial purchase of the microsoft 365? My subscription had not expired wen i upgraded.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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How to get refund for charges on credit card today.
How to get refund for charges on credit card today.
@Santos Lebro,
Did you successfully cancel your subscription? See https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b .
The "rules" for refunds are explained in the article at https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472 .
If you believe that you have been billed in error, go to https://support.microsoft.com/en-gb/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 .
If you upgraded your Microsoft 365 subscription to another version that has more features, that is treated as a new subscription, and the remaining time on the original subscription is converted to the new subscription type at a pro-rata percentage basis (usually 92%)
The process to switch to a different Microsoft 365 subscription is provided on this link.
Log into your Microsoft account on this link and check the expiry date on your subscription, does that indicate your old subscription remaining time has been added to the new subscription.
To add to what Dave has said, in the article at https://support.microsoft.com/en-au/office/switch-between-microsoft-365-subscriptions-3fcc1efc-2722-427f-8efa-db94b9b0a36b , there is a table which explains how much time is added to the new subscription when you upgrade from a subscription with fewer features. See the screen shot below.