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For the past two days now, the very first time I try to log into Hotmail / Outlook I've been greeted with a red text message indicating that my password has been entered incorrectly on too many occasions, forcing me to re-set my password.
On the first day where this happened, my password reset remained valid until such time as I closed my browser and shut my computer down. That is, once I reset my password I was able to log in, utilize my Outlook inbox, log out, and then a few hours later log back in.
Once I went to get online today, however, I was greeted by the same red text message and forced to reset my password yet again.
I have spoken with two other people, and they are having similar issues.
Is there an ongoing issue with Outlook that is negatively affecting our ability to log in?
Could it be that someone is attempting to brute force my account?
Note that I am having these problems on Google Chrome.
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Thank you so much for the information.
The restart you performed may have fixed the issue with your account.
There have been many reports of the same issue for a few days now. It may be a system glitch on Microsoft’s servers.
Please try the same workarounds when signing in to MS Word and check within 24 hours to see if the issue still occurs.
Best regards,
Darhyl
I was able to sign back in on Office with no problems at all, and to date have not had the issue again barring an actual "I typed my password wrong" mistake on my part.
It seems that whatever the restart did was indeed enough to clear the problem, although I'm still watching.
I'm glad the issue has been fixed!
In the meantime, let's hope for the best!
Best regards,
Darhyl
Hey there! Nice to meet you!
Based on your description, there is a possibility that a hacker repeatedly tried to sign in to your account, which triggered the system to detect multiple failed sign-in attempts or an unusual login pattern and resulted in the account being blocked.
If the account is still blocked, please perform these steps to fix this error:
Perform a password reset via Incognito/InPrivate window using different devices and network services.
If it doesn't work, wait exactly 48 hours to reset the password.
If the issue persists, kindly wait exactly 1 week to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did
Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours or 1 week), as this may reset the lock cooldown.
Once you have regained access to your account, kindly secure your account by enabling the two-step verification feature and ensure that your verification methods are updated on account.microsoft.com > Security > Manage how I sign in
Lastly, I recommend following the guide from this thread to prevent unauthorized logins: https://learn.microsoft.com/answers/questions/4049625/someone-is-repeatedly-trying-to-access-or-hack-my?forum=windows-all&referrer=answers
Thank you for your understanding! Please feel free to let me know if you need anything else.
Best regards,
Darhyl
When I checked my profile, I found that the only listed log-in attempts were ones that I myself had made. If a third party had attempted to access my account, their efforts were not listed.
Each attempt to get into my Hotmail / Outlook account is now requiring a password reset, which I am able to do.
As it is, due to the volume of e-mail I receive in a day, I typically check my Outlook account twice (once when first getting online, once before I log off) to ensure I didn't miss anything important. Yesterday, after I did the password reset, I was able to log in that second time. At that point, I logged out of Outlook, closed my browser, ran my usual end-of-day anti-viral scan, and then shut my computer down.
It was when I tried to log back in today for the first time that I got the message again, and once again my password has continued to work on subsequent log-ins.
Further, after I made this initial post I pulled up a Word document to type something up for work, and noticed that there was an error icon next to my user profile. When I tried to see what the error was, it told me that there was an issue with my user account and it wanted me to log in to Microsoft again to resolve it.
Matters like this, as well as the other individuals who are reporting this same problem, are why I am asking if the issue is something to do with Microsoft itself, or if a third party has been attempting to brute-force various accounts.
I was actually going to run a restart on my computer to see if that would clear any issues with Office, Outlook, or my browser that could be contributing to matters and then try again.
OK.
I ran the usual anti-viral scan I run when I go to shut the system down. I then had the computer restart. I then gave the computer a few minutes to load everything and get itself operational before I ran the scan again.
I was just now able to sign in to Hotmail / Outlook without it requesting another password reset.
However, I still have that error icon displaying when I pull up Word.
Could this restart have cleared some issue that was affecting my Outlook account?
If so, should I do as instructed with Word and attempt to log in through Word to address matters?
Thanks so much.
One more update; I hope I'm not bothering you with these.
Ever since I ran the restart things have been working fine and I have been able to log in without problems. The true test will be once I shut the system down tonight and turn it back on tomorrow. Otherwise, it would appear that something, such as a glitch or other issue, is causing a snag that is triggering the password reset prompt.
Also, the issue with Word was that OneDrive was wanting me to log back in with my new password so that it could continue syncing.
Thank you for your patience with me.
