Cannot authenticate to Azure portal from personal account

Question

Cannot authenticate to Azure portal from personal account

Anastasiia Kaspruk 20 Microsoft Employee

I am not able to sign in to Azure with my personal account. I am not getting push notification in Authenticator app and there is no other options how to authenticate.

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Answer 1

Debashmita Saha 235

Hi there.

Thanks for reaching out. As I understand, you're unable to sign in to the Azure portal using a personal account and Microsoft Authenticator app is not sending push notifications. Some clarification would be required here, to be able to guide you into choosing the right way to troubleshoot:

Is your personal account linked to Azure? If your personal account is not linked to Azure, you may need to create a free Azure subscription using your MSA.
Do you see the account listed in your Microsoft Authenticator app? If your account is missing, re-add the account by scanning the QR code from the Azure portal sign-in setup. Also ensure push notifications are enabled in your phone's OS settings.

Consider setting up a backup authentication method like SMS, email, etc. Other alternative sign-in methods can be using verification code in the sign-in prompt, if push notifications fail.

Hope this helps! Let me know if you need anything else in the comments.

Anastasiia Kaspruk 20 Reputation points Microsoft Employee

2026-04-07T07:00:23.39+00:00
My personal account is linked to Azure and I have active subscription there.

I see account listed in Microsoft Authenticator app. I already tried to delete and re-add the account by scanning the QR code from the Azure portal sign-in setup but it did not help. My push notifications are enabled and I am able to see them for other accounts.

I already have backup authentication method like SMS, email enabled, but they are not listed as options when I am trying to login to Azure. I can see only Microsoft Authenticator options which are not working for me. I tried with entering one time code, but code which I have in app contains 8 digits and login page allows me to enter only 6
Debashmita Saha 235 Reputation points

2026-04-07T08:35:18.63+00:00

Hi there.

Thanks for the clarification.

The 8-digit entry confirms that the account in the Microsoft Authenticator app is added as a generic TOTP entry. You can remove the account entry from your Authenticator and re-add the account as your Personal Microsoft account and follow along the login procedure.

Note: If the account is not enforced with Authenticator-only tenant policy, you can set SMS or email as sign-in methods in https://mysignins.microsoft.com/security-info. If the account is enforced with Authenticator-only tenant policy, it will have to be adjusted at the Entra ID (Azure AD) site.

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Cannot authenticate to Azure portal from personal account

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