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on line chat with support person

Richard Small 0 Reputation points
2026-03-25T19:39:30.39+00:00

how to have an only line chat with a support person

Outlook | Web | Outlook.com | Email

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  1. John Jefferson Doyon 65,415 Reputation points Independent Advisor
    2026-03-25T20:28:33.6+00:00

    Hi, I'm John! I will help you with this.

    Are you using Outlook desktop app or Outlook on the web?

    When you say offline, do you see “Working Offline” at the bottom of Outlook?

    If this is the desktop app, try this:

    • Go to the Send/Receive tab > click “Work Offline” once to turn it off.
    • If it’s already off but still stuck, close Outlook and open it again.

    Also, can you check this:

    Are you able to access your emails normally at https://outlook.live.com/mail

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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