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Azure login failed

Rohit Borse 0 Reputation points
2026-03-25T20:33:51.6866667+00:00

Sign-in failed

Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 57455685-cc91-4c47-a325-ec98cd2a0800 Correlation ID: 019d26b0-d292-7116-b639-17a50d50848d Timestamp: 2026-03-25 20:30:16Z

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Q&A Assist
    2026-03-25T20:34:12.2733333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant backing the Azure subscription is in an inactive state and sign-ins are blocked.

    To proceed, the following options are available depending on tenant state and role:

    1. If tenant became inactive less than 20 days ago and administrator access is available:
      • A tenant administrator must contact Microsoft support and request reactivation.
      • Use the published global support phone numbers: see global support phone numbers in the “Tenant inaccessible due to inactivity” article.
      • Do not open multiple support requests for the same tenant while one is in progress.
    2. If the tenant has been inactive for more than 20 days:
      • The tenant is deleted after 20 days in the inaccessible state and cannot be recovered.
      • In that case, a new tenant must be created and any required Azure resources re-created under the new tenant.
    3. If sign-in is blocked but the account still has an Azure free trial or credits:
      • In some cases, going to https://signup.azure.com and completing the “upgrade” flow to a pay-as-you-go account (even at a basic, no-charges level) has allowed users to regain access to Azure when they still had an existing free account with credits.
    4. If browser/session issues are suspected:
      • Sign out of all Microsoft accounts in the browser.
      • Clear all site data/cookies for Microsoft/Azure domains.
      • Try signing in again to the Azure portal.

    If none of the above resolves the issue and administrator access to the tenant is not available, direct engagement with Microsoft support is required, as only Microsoft can unblock or confirm deletion of an inactive tenant.

    References:

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