Teams App Missing

Question

The Teams app is missing from my Lenovo computer running Win 11. The MS Store states that Teams is already installed but it is not in the Apps folder. Re-installing doesn't work. I have gone thru many troubleshooting steps but I can't get Teams to open

Answer 1

Hi @Miguel Crespo,

Thank you for reaching out and sharing steps you have taken to reinstall Microsoft Teams. I understand how disruptive this is, especially when Microsoft Store says Teams is installed but it is missing from the Apps list and will not open. 

To resolve the issue, please follow these steps: 

1. Make sure Windows is fully up to date 

• Open Start then Settings > Windows Update. 
• Select Check for updates. 
• Install any available updates, then restart the machine. 

2. Update Microsoft Store and Store components 

• Open Microsoft Store 
• Select Library 
• Select Get updates and allow Store updates to complete 

3. Uninstall Teams completely (remove all Teams entries) 

• Open Settings then Apps. 
• Under Installed apps, search for “teams”. 

• Select Microsoft Teams then select Uninstall and confirm. 

4. Remove the stuck Teams Store package registration (PowerShell) 

• Open PowerShell 
• Run the following command to remove the Teams app package for your current user account: 

Get-AppxPackage MSTeams | Remove-AppxPackage 

5. Delete leftover Teams package folders (if Teams is still missing after uninstall) 

• Open File Explorer, in the address bar, go to %LocalAppData%/Packages, 
• Delete MSTeams_8wekyb3d8bbwe folder. 
• Restart the machine. 

6. Reinstall Teams cleanly from Microsoft Store 

• Open Microsoft Store, search for Microsoft Teams and install it again. 

Teams should appear normally in the Windows Apps list and open successfully after the reinstall. While completing the steps above, you can use Teams in a browser as a workaround. 

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.  

Thank you for your patience and understanding. If you have any questions or need additional assistance, please don’t hesitate to reach out so I can continue to support you. If you found the response useful, please consider marking it as accepted, as this may help other community members who are looking for similar guidance.  

I look forward to continuing the conversation.

---

If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.     

Answer 2

Follow these steps in order on Windows 11 to get Teams working again when Microsoft Store says it is installed but the app is missing:

1. Confirm whether Teams is actually installed
   Open PowerShell and run:

      Get-AppxPackage -name '*teams'
   

   • If no result appears, Teams is not installed even if Microsoft Store reports it as installed.
   • In that case, proceed to reset Microsoft Store, then reinstall Teams from the Store.
2. Reset the Microsoft Store app
   This fixes many issues where Store thinks an app is installed but it is not usable.
   1. Press Windows key + R.
   2. Type wsreset.exe and select OK.
   3. A blank command window opens and closes after ~10 seconds, and Microsoft Store opens automatically.
   4. In Store, search for Microsoft Teams and try installing again.
3. If Teams still will not open or appears missing after install
   Fully remove leftover Teams data and reinstall (based on similar crash/failure scenarios):
   1. Uninstall Teams from Settings > Apps > Installed apps (if it appears there).
   2. Open File Explorer and in the address bar go to:
      • %LocalAppData%/Packages/ and delete any folders whose names contain MSTeams_8wekyb3d8bbwe (if present).
   3. Empty the Recycle Bin.
   4. Restart the PC.
   5. Open Microsoft Store again and install Teams fresh.
4. If Microsoft Store itself is missing or not working correctly
   • Make sure the Microsoft Store app is present and working:
     • Select Start and type Microsoft Store. If it appears, open it and use it to install Teams.
     • If Store does not appear in search:
       • Ensure the device is signed in with a Microsoft account, not just a local account.
       • If this is a work-managed Lenovo, the organization may have disabled Store or Teams; contact the administrator.
5. If Store opens but apps won’t install or update
   • Confirm Windows is fully updated: Start > Settings > Windows Update > Check for updates and install any available updates.
   • In Microsoft Store, go to Library > Get updates to update Store and app infrastructure, then retry the Teams install.

If, after these steps, Store still insists Teams is installed but there is no Teams entry in Apps and no MSTeams package from Get-AppxPackage, the issue is likely policy- or environment-related on the device, and escalation to the organization’s IT support or Microsoft support is recommended.

---

References:

• Managing the Teams Chat icon on Windows 11
• I can't find or install an app from Microsoft Store
• Can't find Microsoft Store app
• Fix problems with apps from Microsoft Store
• Resolve the new Teams client installation issues
• Teams continuously crashing in WIN 11 - Microsoft Q&A