Thank you for letting me know.
If you haven’t already, please try installing Outlook Classic by downloading it here:
Adjust the language if needed, then click "Download" to get the link.
Let me know how it goes.
you changed the email and now I no longer get my email
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Larry Margolis
0
Reputation points
you changed the Microsoft 360 email and now I no longer get my email
Outlook | Web | Outlook.com | Email
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Larry Margolis 0 Reputation points
2026-03-25T20:51:08.74+00:00 When I go to my in box there are no emails. This started when you changed to NEW OUTLOOK.
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2 answers
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John Jefferson Doyon 65,565 Reputation points Independent Advisor2026-03-29T18:04:23.3833333+00:00 -
John Jefferson Doyon 65,565 Reputation points Independent Advisor
2026-03-25T21:33:38.98+00:00 Hi, I'm John!
To help narrow down the issue:
- Are you using a personal Microsoft account (Outlook/Hotmail) or a work/school Microsoft 365 account?
- How did you add the email in Outlook, was it added automatically or did you set it up manually (IMAP/POP/Exchange)?
- When you open your inbox, do you see any error message at all?
Click "Add comment" to let me know.
Regards,
John J.D.
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Larry Margolis 0 Reputation points
2026-03-26T22:30:13.0033333+00:00 I belive I am using "work/school Microsoft 360" not 365. I have been using it for over a year with no problems. Then it seem someone changed the program and I no longer get my email through that service.
Everytime somw software person gets a bright idea to "improve" a program to mank it better for the user thay always make it harder.
An example is the VA's website. They "improved" it in Jan. 2025. Before the "improvment" when someone sent me a secure message I received an email notifying me that an SM was waiting for me. Since the "improvment" not more emails. I never know if there is a message waiting for me unless I happen to go to the website at random.
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John Jefferson Doyon 65,565 Reputation points Independent Advisor
2026-03-27T05:33:24.2066667+00:00 Thank you for letting me know.
Since this is a work/school Microsoft 365 account, you don’t fully control the email settings—your IT admin does.
Please check this first:
- Go to https://outlook.office.com
- Sign in and check your inbox
If emails are NOT there > you’ll need to contact your IT/admin. This means something changed on their side (mailbox or policy).
If emails ARE there > it’s just the new Outlook app not syncing, and we can fix it.
I really hope this information is helpful! Let me know if you have any further questions or concerns.
Regards,
John J.D.
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John Jefferson Doyon 65,565 Reputation points Independent Advisor
2026-03-28T22:53:03.45+00:00 Please continue to troubleshoot with if issue persists. I'm here to help you further with this.
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Larry Margolis 0 Reputation points
2026-03-29T18:01:34.0433333+00:00 I have a work/school Microsoft 365 account. It was working grest until Microsoft changed the program.
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