An amount of R9,999.00 was deducted from my Old Mutual bank on the 24th March, 4h16, in the morning. I did not authorised this transaction as I have already paid for the renewal of the licence for 2026. I keep on getting the message from my screen that m

Question

An amount of R9,999.00 was deducted from my Old Mutual bank on the 24th March, 4h16, in the morning. I did not authorised this transaction as I have already paid for the renewal of the licence for 2026. I keep on getting the message from my screen that my Win 365 is expiring, in spite of the payment already made for 2026. The message says " that my licence is expiring on the 26th March 2026". Why, also every year, I have to suffer with the licence rewal. On the renewal this yea,r I lost all my data on my labtop desktop, lost my Gmail account, calender, address-book and email adressess. I had to cancel my meeting on the day when I had to hold the staff meeting. My you also help me to restored all my Gmail account in the from the Classic Outllok, the new outlook will not even switch to classic Outlook. This format (New Outlook) is so difficult for me to work with it. May I also get my second refund (R9,999.000) deducted from Old Mutual bank without my concern. Please stop the message that I must renew my licence as it expires on the 26 March 2026, because I have already paid R1,999.00, on the 19th March 2026. Thanking You, A very, very, very angry customer. [Moderator Note: Personal Info Removed]  (Mr.)

Answer 1

Hello Eli Mabaso

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

I can see that you have an unauthorize charge to your account even though you have already paid for the renewal of the license for 2026

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

Because of this, I suggest you contact with Microsoft support for further assistance about this issue:

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope you can get the support you need, have a nice day.

Answer 2

My questions are not resolved may I be called tomorrow on [Moderator Note: Personal Info Removed]