USB portals

Question

USB not working properly on windows for file history or transferring photos to camera

Answer 1

Hi!

Do the USB ports work with other devices, such as a keyboard or mouse?

Do other storage devices, such as a flash drive or external hard drive, work?

Have you transferred photos from the camera on this same computer before?

• Press Windows + R > Type devmgmt.msc > Check if there are any drivers with an exclamation mark icon ⚠️.
• If the problem only occurs with your camera, try a different USB cable or test the camera on another device.

Answer 2

Follow these steps to troubleshoot USB issues affecting File History or photo transfers on Windows:

1. Try a different USB port and rescan hardware
   • Connect the external drive or camera to a different USB port.
   • Select Start, type Device Manager, and open it.
   • On the Action menu, select Scan for hardware changes.
   • Wait for Windows to detect and reinstall any needed drivers, then try the transfer again.
2. Reinstall USB controllers in Device Manager This can recover USB ports that have become unresponsive.
   1. Click Start, type devmgmt.msc, and press Enter to open Device Manager.
   2. Scroll down and expand Universal Serial Bus controllers.
   3. Right‑click the first USB controller listed under Universal Serial Bus controllers, then select Uninstall.
   4. Repeat for each USB controller in that section.
   5. Restart the computer. Windows will automatically scan for hardware changes and reinstall all USB controllers.
   6. Test File History or the photo transfer again.
3. Check for USB hub or device issues
   • If using a USB hub (especially USB 2.0), connect the drive or camera directly to the PC instead of through the hub.
   • If file transfers fail or other USB devices disconnect when copying files, this can indicate a hub‑related problem; use a different hub or direct connection.
4. If using a USB camera for photos
   • In Device Manager, look under Cameras, Imaging devices, or Sound, video and game controllers for the camera.
   • If it is missing, use Action → Scan for hardware changes to let Windows reinstall the driver, then test again.

If the USB ports still fail for transfers after reinstalling controllers and avoiding hubs, further hardware diagnostics on the PC’s USB ports or the external device may be required.

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References:

• USB port may stop working after you remove or insert a USB device
• Problems may occur when you try to transfer files to or from a device that is connected to a USB 2.0 hub
• Camera doesn't work in Windows