I can't make in-game purchases; the button won't let me click it

Question

This isn’t my first purchase; I’ve made several in-game purchases through the Microsoft Store before. Usually, the “Buy” button in the app displays prices in Indonesian Rupiah, but this time the currency is in US Dollars. When I click this “Buy” button, none of the ‘Buy’ buttons that require real money can be clicked. Previously, when the currency was in Rupiah, as soon as I clicked the “Buy” button, I was immediately redirected to the Microsoft Store purchase window. Is there a solution? I’ve tried repairing, resetting, and even uninstalling the game, but the “Buy” button still won’t work.

Answer 1

I tried downloading another game. When I opened it, the prices were indeed listed in rupiah, but when I clicked the “Buy” button, a pop-up window appeared asking for payment confirmation. However, that window disappeared immediately, and I was redirected to the Microsoft Store page displaying the game’s listing—just like when I first downloaded it from the Microsoft Store.

Answer 2

Hi,

Please try logging out of your account in the Microsoft store, then restart your device. Log in to your account again, where you usually bought the in-game purchases on the same game. Try purchasing again.

If you need more assistance, please let me know.

Stay Safe!

Answer 3

The issue is likely related to how the in‑app purchase is being processed (region/currency and payment method) rather than the game installation itself. Since repair/reset/uninstall of the game did not help, focus on Store account, region, and payment configuration:

1. Confirm Microsoft Store account and region

• Open Microsoft Store and make sure the signed‑in account is the same Microsoft account used for previous purchases.
• Check Windows region and time settings (Settings → Time & language → Language & region) and ensure they match the country where the payment method is registered (Indonesia in this case).
• If the game is now showing prices in USD, it may be using a different Store region or an in‑game store that is not bound to the Indonesian Store catalog. In that case, some in‑app purchase buttons may be disabled if no valid payment method exists for that currency/region.

2. Verify payment method and account status

• Go to the Microsoft account billing site and check:
  • Payment method is up to date and valid on the Payment options page.
  • There are no overdue subscriptions on the Services page.
  • The account is not locked or suspended.
• If there are any issues (expired card, overdue subscription, or account suspension), resolve them and then try the in‑game purchase again.

3. Check for Store buying issues

• If the Store or payment flow is being blocked:
  • Ensure antivirus or security software is not blocking pop‑ups or payment confirmation windows.
  • If using a VPN or similar network tool, temporarily disable it and test again.
• If problems persist, run through the steps in the Microsoft Store buying troubleshooter to rule out general purchase issues.

4. Understand in‑app purchase handling

• In Windows 11, items marked as having In‑app purchases use the same checkout process as apps and games in Microsoft Store; most are charged to the payment method on the Microsoft account.
• Some products manage in‑app purchases outside of the Microsoft Store app and may require entering payment information again in the game’s own purchase UI. If the game recently switched to such a model or to a different region/currency, the Buy button can remain disabled until a valid payment method is configured for that flow.

5. If the issue continues

• After verifying region, account status, and payment methods, and ensuring no security software is blocking the purchase window, contact the game’s publisher support. If the game’s in‑app store has been moved to a different region or billing system, only the publisher can confirm and correct that behavior.

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References:

• Troubleshoot buying issues with Microsoft Store
• Make an in-app purchase in Microsoft Store