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hello everyone. i dont know since when it started but my laptop crashes sometime, when im browsing or doing something it just freeze and the screen change to your pc ran into problem and restarted. when i open the event viewer i see 1 eror cause by bugcheck and 1 critical event 41.
the bug check eror is like this: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000096, 0xfffff802a7c31f28, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\032626-17953-01.dmp. Report Id: b5b6d1cf-430f-4f2f-a808-8d0a297fd5e2
i have 5 file on that mini dump when i check
hope someone can help
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Could you please share the minidump files?
C:\Windows\Minidump
Once I have the minidumps, I'll review them to identify what might be causing the crashes.
here i upload it on mediafire https://www.mediafire.com/file/vq18knudd6hphox/minidum.zip/file
Thank you for sharing the dump file.
The analysis shows that the crash is linked to dxgkrnl.sys, which is associated with graphics drivers. I recommend using a DDU tool to completely remove and reinstall your graphics drivers, then check if the issue is resolved.
i havent do like you said, and i found 1 more fact that the crash always happend when it unplug from the charger, do you think it the same problem?
Thanks for the update. Since the crash only happens when the charger is unplugged, this points more towards a possible hardware issue, such as the battery or power delivery, rather than just the graphics driver. I recommend contacting your computer manufacturer’s hardware support to have the battery and power components checked.
Event ID 1001 with source WER-SystemErrorReporting and text “The computer has rebooted from a bugcheck” means Windows hit a blue screen (bug check) and then restarted. Event ID 41 Kernel-Power is the corresponding critical event that records the unexpected restart.
The entry shown:
The bugcheck was: 0x0000001e (0xffffffffc0000096, 0xfffff802a7c31f28, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\032626-17953-01.dmp.
confirms that a crash dump was written. To find the cause, the minidump files must be analyzed with the Windows debugger tools (WinDbg or KD). In a debugging session, the .bugcheck command can be used to display the bug check data from the dump, and then !analyze can help identify the failing driver or module.
Key points and next steps:
C:\WINDOWS\Minidump\*.dmp) contains the crash data. Copy the latest 3–5 .dmp files to a separate folder for analysis..dmp files..bugcheck – to display the bug check code and parameters from the dump.!analyze -v – to get a detailed analysis and see if a specific driver or module is blamed.If further help is needed, share the output of .bugcheck and !analyze -v from one of the minidumps so that the failing component can be pinpointed more precisely.
References: